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Dean Team Hyundai

Ballwin, MO

4.9
2,999 Reviews
At Dean Team Hyundai, we challenge ourselves every day to give you the best experience; we are committed to addressing your unique wants and needs and give you the freedom to explore and consider your decision with or without us. Our Hyundai Certified Specialists are knowledgeable, innovative and attentive. We will listen to you, answer your questions truthfully and completely and introduce you to solutions that fit your needs. Our Dean Team Hyundai team values the time you have afforded us and are committed to making the best use of your time. At the heart of your visit, count on us to say what we mean and mean what we say. We appreciate your choice in working with us. We are dedicated to providing you an experience based on honesty, integrity, respect and appreciation.
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14754 Manchester Road

Ballwin, MO

63011

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Showing 2,999 reviews

January 15, 2011

Due to an unforeseen accident our family was in need of 2 vehicles. After considering 41 vehicles during a 3 1/2 week period, I choose Dean Hyundai based on the price to value over every other manufacturer i More

by ptexrican
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ruchala & Tom Fascetti
January 15, 2011

I went into the dealership looking for a used car with better gas millage and a lower payment. I was looking for a used car to commute back and forth from work. Darryl showed me some used cars and they we More

by cardionurse69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl Varnum
January 15, 2011

Great people at the Dean Team! I Went in looking for a mediocre commuter car, and they found me a great commuter car at a super low price...the lowest I could find in the city. These guys got me in and More

by isonde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Scott and Andy, Scott Varnum
January 14, 2011

I have bought five Hyundai's from this dealer (four Elantra's and one Accent) starting in 2001 and I still have a 2010 Elantra Touring SE and A 2010 Accent SE. The sales, service and parts personnel More

by Wayne A. Loos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Fascetti, Andy Miller, Tim Riley, Jeff Sanders, Darrel Varnum, Scott Varnum, Richard Martin, Craig Wheeler, service dept. Tom Gould, service dept. and Bob ?? in the parts dept.
January 14, 2011

i was looking for a car when i came into deanteam hyundai it was the best exsperiance ive every had darryl was great and knew alot about his inventory if you are looking for a car you definatly should go see More

by umad053
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
darryl varnum
January 13, 2011

My son referred me to the Dean Team after his purchase of a new car there, I was looking for a good, inexpensive first car for my grandaughter. Mike McTague was first of all very helpful when I called about More

by lynnehobson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike McTague & Eric
January 13, 2011

I had been to other dealerships on Manchester Rd...It was a toss up between Mazda6 and Ford Fusion. I did my research on all vehciles by this point and my 1st stop was @ Bommarito Mazda. We walked around fo More

by areszinski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom, Eric
January 12, 2011

This is the second car that I bought from Dean Team Hyundai. I bought my new car from Scott Varnum. He was extremely friendly and very knowledgable. He took the stress out of buying a car. He made me f More

by froggiegirl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Varnum, Scott Varnum
November 27, 2010

About a year ago we bought a very expensive used truck from Dean Team. We thought they were a big dealer and would not sell a bad vehicle, but we were very wrong. Right off the bat it didn't pass inspec More

by thomasj2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Saleman, Sales Manager
Jan 12, 2011 -

Dean Team Hyundai responded

Hello, My Dealership is a new participant in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I would be happy to learn more about your experience and attempt to rectify the situation. Sincerely, Tom Fascetti General Sales Manager

Jan 14, 2011 -

thomasj2002 responded

Hi, Its a little late to start acting like you care now. For one, the truck has already been sold. We did not feel that Dean Team really cared what happened after the deal went through. The truck we bought had problems anyone in the car business would have easily noticed. Soon after buying the truck we had it in inspected, and it failed because one of the tires had a chunk missing out of it. After a lot of arguing you guys did replace the tire, but it should never have been up for sale in the first place. The alignment was horrible. Someone switched tires with the spare because it looked nicer, but they did not switch the TPMS valve. There was no jack in the truck, and the salesman wanted to take one from another brand of SUV, instead of get the one meant for the truck. There were several other issues, but after realizing all the problems with the truck and how we were treated after the sale we felt we could no longer trust the dealership. These problems should have been discovered and corrected before the vehicle was even put up for sale. We felt like Dean Team was trying to purposefully deceive us. We would never trust Dean Team to buy or fix a car again. Sam

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