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Dean Team Hyundai
Ballwin, MO
2,999 Reviews
At Dean Team Hyundai, we challenge ourselves every day to give you the best experience; we are committed to addressing your unique wants and needs and give you the freedom to explore and consider your decision with or without us. Our Hyundai Certified Specialists are knowledgeable, innovative and attentive. We will listen to you, answer your questions truthfully and completely and introduce you to solutions that fit your needs.
Our Dean Team Hyundai team values the time you have afforded us and are committed to making the best use of your time. At the heart of your visit, count on us to say what we mean and mean what we say. We appreciate your choice in working with us. We are dedicated to providing you an experience based on honesty, integrity, respect and appreciation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,999 reviews
April 26, 2011
I love my Dean Team!!! Great service!! The salespeople were awsome to work with and asked if we were going okay or needed anything while we were waiting. I apperciated the time the sales persons took with were awsome to work with and asked if we were going okay or needed anything while we were waiting. I apperciated the time the sales persons took with me and my father explaining all the information and making sure we understood everything. Awesome Job Dean Team!!!! More
by libby495
Employees Worked With
tim rhame
April 14, 2011
Mike and the managers were amazing!! I felt no pressure and we even had some GREAT laughs! It was if I had a relationship built before I met them. I would diffently recommend this dealership and the produc and we even had some GREAT laughs! It was if I had a relationship built before I met them. I would diffently recommend this dealership and the product they sell. Love my NEW car and the service!!! Mike keep up the great work and personal relations that you obtain. It was an obsolute joy buying from you. More
by amandaheritage
Employees Worked With
Mike Ely
April 13, 2011
In March 2011 we purchased a used van, a 2002 Mazda MPV, In March 2011 we purchased a used van, a 2002 Mazda MPV, for my daughter from Dean Team Hyundai. She found it via an on-line search. I went to look In March 2011 we purchased a used van, a 2002 Mazda MPV, for my daughter from Dean Team Hyundai. She found it via an on-line search. I went to look at it and test drive it. It came with a 2,000-mile/60 days warranty. That same evening, my husband also came in and checked it out. We were told again of the warranty, which was also pasted to the window of the van. He put $500 down on it. The following day (March 8) my daughter and I came to pick it up and give them a check for the balance. We were forced to wait over an hr. She signed various documents, including the warranty, and we were told the papers would all be mailed to her. On the way home, the transmission went out. Dean Team sent a tow truck and provided her with a rental van at no charge. After a week, she tried to find out the status on the repair. After days of phone calls not being returned, one guy finally told her to stop calling and talk to the sales guy (Andy Miller) who she had also left msgs. with. A month later, the car was finally finished. When she picked it up and took it to the license bureau, the inspection was expired. She ended up getting it re-inspected at her own cost, and was told to mail Andy the bill. She has yet to be reimbursed. The inspection showed that the van has a cracked left boot and needs a new left axle. The mechanic at the transmission repair place told her that the boot was already in bad shape when they repaired the tranny, that Dean Team was informed, and that they did/said nothing. She has the receipt from them also stating this. Needless to say, none of her phone calls have been returned. The papers she received in the mail show that the warranty she signed was altered to “As-is, No Warranty” (even though the box showing that there IS a warranty was still checked). This is fraud. Since she has been unsuccessful in getting anyone there to speak with her, she has filed a complaint with the Better Business Bureau. I will update this review if/when there is a resolution. My daughter, husband and I were treated extremely rudely by these people, in particular Andy, who raised his voice to me on the phone when I called about the inspection, and basically said that they were doing us a favor by selling us this piece of ___. I wish we had read all the negative reviews before doing business with them. Update: Dealer contacted us late last week (4/15/11). Claimed that reimbursement for inspection was mailed Thursday, still has not been received. Stated will fix van axle. Van was taken there Monday afternoon. Van is still there, not fixed, work in progress. Altered warranty still not addressed. Will update when/if status changes. Update (4/25/11): Axle/boot were repaired and van was returned to my daughter. Reimbursement was received for inspection; had been mailed to wrong address. Verbal promise received from service manager Tom Gould that dealership will honor remainder of altered limited warranty (has approximately two weeks left). Would we buy another vehicle from this company? Absolutely not. In the end, they honored the limited warranty although it took this rating site and my review to get them to do so. Your results, of course, may vary. More
by POdLady
Employees Worked With
Andy Miller,
April 12, 2011
Scott was Professional to work with and stood by his prices. Did not have to deal with the normal nonsense that you find at other dealers. I highly suggest seeing Dean Team Hyundai when you need a car. prices. Did not have to deal with the normal nonsense that you find at other dealers. I highly suggest seeing Dean Team Hyundai when you need a car. By the way, I love Hyundai and am on my third one now. More
by HyundaiGuy8
Employees Worked With
Scott Varnum, Scott Varnum
February 05, 2011
I have been a customer with this Hyundri Dealership for over 10 yrs and I travel 70 miles one way. Not only do I buy my vehicle here, I time my visit to the St. Louis area to get my service done here. I over 10 yrs and I travel 70 miles one way. Not only do I buy my vehicle here, I time my visit to the St. Louis area to get my service done here. I have always been treated with the greatest professionalism, the entire staff make me feel at home. Andy has sold me 3 cars now and I feel he is honest and works for me. I consider him a friend. Craig in Service always fits me in, calls me by name and gets me out asap. Tom, the general sales manager, since he started in 07 always greets me and makes me feel I am the only customer in lobby. Not sure about his pick for Super Bowl but still a nice guy..Just kidding Tom. I would give this dealership a overall 5 for sure. More
by ajnmo1
Employees Worked With
Other Employees :
Andy Miller, Salesman: Tom, Gen manager & Craig in Service
February 03, 2011
My husband and I went to another dealership looking at a different brand of car and felt the salesman was very pushy. We went into Dean Team told them of our experience and they put us at ease right away. different brand of car and felt the salesman was very pushy. We went into Dean Team told them of our experience and they put us at ease right away. We had to buy a car because of a car accident that totaled one of our cars and they gave us the car we test drove, and eventually bought, without a bat of an eyelash. It was very nice to know Dean Team trusted us and allowed us to take the car before the sale was completed. This was really beneficial since my husband and I both work and my husband goes to school also. Thank you so much Dean Team. More
by LittleKid
Employees Worked With
Mike Ely
January 28, 2011
Everyone at Dean Team has been first class. They can't seem to do enough for you. We got the exact car we were looking for at the price we had hoped to pay. We took our best friends to Dean Team to buy seem to do enough for you. We got the exact car we were looking for at the price we had hoped to pay. We took our best friends to Dean Team to buy their Sonata, and they bent over backwards to get them in the exact car they wanted. We live in Illinois, but we will always buy from Dean Team Hyundai. It's worth the trip! More
by jpphillips
Employees Worked With
Darryl Varnum
January 24, 2011
Purchased new car from "Internet Sales Department" Excellent communication via web and phone. Very friendly staff, excellent service!! The car was cleaned before we purchased it, and the gas tank wa Excellent communication via web and phone. Very friendly staff, excellent service!! The car was cleaned before we purchased it, and the gas tank was filled up! The only downfall, we had to drive almost an hour to get there, but it was worth the drive! Thanks to ALL!! More
by isonce
Employees Worked With
Scott Varnum, Scott Varnum
January 23, 2011
My 2001 Hyundai was totaled in an accident. I knew I wanted another Hyundai, so I visited Dick Dean in Ballwin, MO. I wanted a few minutes to look over the cars on the floor; well, after 20 minutes, no wanted another Hyundai, so I visited Dick Dean in Ballwin, MO. I wanted a few minutes to look over the cars on the floor; well, after 20 minutes, no less than that amount of time, during which I sat in every car on display and opened every trunk, not one person even acknowledged me. As I was leaving the dealership, I turned back and looked as some of the staff, hoping someone would offer to help me, and although some looked at me, not one person addressed me. I'm not sure if it's that I was a woman alone, but that shouldn't matter. I was told by a friend, who had a similar experience, to visit Dave Mungenast in Hazelwood, MO. I am glad he did, because I purchased my Hyundai Genesis from them – a great sales and SERVICE team. More
by AnnieC
Employees Worked With
Unfortuately No One
January 17, 2011
After giving our car to our college-bound daughter, we were in desperate need of a newer car. We usually always purchase Chevy or GMC. After suggesting to my husband that we just "look" at the Hyundai's were in desperate need of a newer car. We usually always purchase Chevy or GMC. After suggesting to my husband that we just "look" at the Hyundai's, he was so impressed with the car and Daryyl that we bought it on the spot! He took the time to look at different models and compare the features so we would be sure to get the car that best fits our lifestyle! We ended up purchasing the 2011 Sonata, this is our first brand new car purchase and Daryyl made it extremely easy for us and we even took it home that day! After having the car for a couple of months, I am loving it! It is a very fun car to drive and gets great mileage! Thanks to the Dean Team and to Daryyl for a job well done!!! More
by debchef
Employees Worked With
Daryyl Varnum
