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Dean Team Hyundai
Ballwin, MO
2,884 Reviews
At Dean Team Hyundai, we challenge ourselves every day to give you the best experience; we are committed to addressing your unique wants and needs and give you the freedom to explore and consider your decision with or without us. Our Hyundai Certified Specialists are knowledgeable, innovative and attentive. We will listen to you, answer your questions truthfully and completely and introduce you to solutions that fit your needs.
Our Dean Team Hyundai team values the time you have afforded us and are committed to making the best use of your time. At the heart of your visit, count on us to say what we mean and mean what we say. We appreciate your choice in working with us. We are dedicated to providing you an experience based on honesty, integrity, respect and appreciation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,884 reviews
December 29, 2011
I just purchased a car from the Dean Team in Ballwin and give them very high marks for professionalism and integrity throughout the entire process. I worked with salesman, Paul Thoman, and he was very easy give them very high marks for professionalism and integrity throughout the entire process. I worked with salesman, Paul Thoman, and he was very easy to work with - not high pressure but responsive and extremely knowledgeable. I would definitiely recommend the Dean Team. I am switching over to the Dean Team for service on my other Hyundai (purchased at another local Hyundai dealer) More
by pe2700
Employees Worked With
PAUL THOMAN, Paul Thoman
December 25, 2011
I met with Tim to look at two cars, one of which was on another Dean Team lot. I was specific on what time I would arrive, yet the car was not present, meaning I had to wait for him to drive it back. It wa another Dean Team lot. I was specific on what time I would arrive, yet the car was not present, meaning I had to wait for him to drive it back. It was just a few minutes, but it should have been a preview on the kind of disinterested service I received from Tim. After making an initial offer, I was instead steered toward a car that didn't fit my expressed needs (high miles and obvious body damage the salesman seemed oblivious to). When I pressed on the other vehicle I was told my offer was too far off and that it didn't appear we'd get any closer. He let me walk out of the store without even making a counter offer. In the days following I left messages on his voicemail, his sales manager's voice mail and sent emails copied to both Tim and the on-line sales manager. Two weeks later I still haven't been contacted. It's a good thing for the Dean Team that I really wanted that car and that they have a professional sales staff at a different lot. Karl Nuetzel responded to my inquiries immediately and negotiated a deal that wasn't so far off from my original offer. Basically, Tim lost a commission over $98. Among those who work under my charge is a sales force. Had I ever found out they let a "hot" lead off the hook without so much as a phone call, the consequences would have been swift and sure. Tim should spend some time with Karl Nuetzel to see how professional sales consultant motivates himself because he is sadly lacking that quality. This extends, as well, to the sales managers who allow this an similarly ignored my attempts to contact. Business must be pretty good at Dean Team Hyundai to be able to refuse a customer who clearly wanted to buy a car. More
by teschman
Employees Worked With
Tim Rhame
December 15, 2011
We felt comfortable from the time we walked in the door until we left with our new car, by everyone being friendly, respectful and professional. until we left with our new car, by everyone being friendly, respectful and professional. More
by goodwill
December 14, 2011
I visited a number of dealerships and by far had the best experience at Dean Team Hyundai. The level of professionalism and customer service was one of the main reasons why I bought from them. Price was an experience at Dean Team Hyundai. The level of professionalism and customer service was one of the main reasons why I bought from them. Price was another important reason. Everyone there was professional and straightforward. Ben was very honest and easy to work with. Seemed like he cared and wanted to make sure I was happy. No rush or high pressure tactics. No games. My first car buying experience, and they took time to talk with me and answer all my questions - including the many silly ones. Felt like they wanted to sell me the car, but not at all costs. More
by srcasey
Employees Worked With
Ben Humphrey
December 10, 2011
We are very pleased with the whole experience of searching and purchasing our new Santa Fe. They were very busy on our first visit. They took time to greet & discuss our needs. We opted to revisit searching and purchasing our new Santa Fe. They were very busy on our first visit. They took time to greet & discuss our needs. We opted to revisit a week later & we're glad we did. Their service was great. We kept in touch by phone & emails during our search for the perfect vehicle. Always answered any questions & gave us one on one with each visit. We received the best service at this dealership & we visited all Hyundai dealers in the St. Louis area. We love our new Santa Fe!! More
by sudzz
November 19, 2011
Great dealership experience due to the high quality service provided to me. I told them exactly what I wanted and they made sure that I got it at with a great pricing deal. Would recommend to others wh service provided to me. I told them exactly what I wanted and they made sure that I got it at with a great pricing deal. Would recommend to others who are in search of a Hyundai. More
by Dpswacker
Employees Worked With
Ben Humphrey
November 16, 2011
I was treated fairly and sold a vehicle at a fair price. I did have a couple of questions that arose after the sale, but they were addressed and they made sure I was happy with my vehicle. Scott Varnum was I did have a couple of questions that arose after the sale, but they were addressed and they made sure I was happy with my vehicle. Scott Varnum was great to work with and went above and beyond normal expectations. More
by Jch79
Employees Worked With
Mike Ely, Chris Browning, Scott Varnum, Scott Varnum
October 31, 2011
Darryl was helpful and straight-forward. I'd been to another dealer looking at the same car. Darryl had nothing but good things to say about that dealer. He let his price and what he was willing to gi another dealer looking at the same car. Darryl had nothing but good things to say about that dealer. He let his price and what he was willing to give me on my trade do the talking. More
by bk0811
Employees Worked With
Darryl Varnum
October 22, 2011
Mike was the first salesperson to actually come out of the office and greet my husband when he first visited. All the other dealerships did not even acknowledge we were there. When my husband brought me the office and greet my husband when he first visited. All the other dealerships did not even acknowledge we were there. When my husband brought me back one of the service guys asked if we needed help and immediately got Mike. From the start we felt he was a very honest salesman and made sure we got the car we needed at a price we could afford. When we were waiting for the financing and paperwork he checked on us a few times to let us know what was going on. I would recommend Mike and the Dean Team to anyone looking for a reliable used car. More
by JenFincher
Employees Worked With
Mike McTague
October 21, 2011
My recent purchase was not only my best experience with a new car dealer, but the only one where I felt the salespeople were not trying to mislead me. I will recommend Dean Team to anyone I know looking f new car dealer, but the only one where I felt the salespeople were not trying to mislead me. I will recommend Dean Team to anyone I know looking for a Hyundai. More
by P_J_M
