Dean Team Hyundai

My salesman Johnny was great and so helpful in getting me the car I wanted and in my price range. Everyone in the parts department was friendly and seemed eager in filling me in on information I needed to kn the car I wanted and in my price range. Everyone in the parts department was friendly and seemed eager in filling me in on information I needed to know. More

I was recently in the market for a new car & Johnny made this experience totally different. For once purchasing a car without any pressure was a welcome change, Johnny is professional, extremely patien made this experience totally different. For once purchasing a car without any pressure was a welcome change, Johnny is professional, extremely patient and understanding. Will defintely speak highly of The Dean Team and look forward to working with this dealer in the future. More

Ed Holthaus responded very quickly to internet inquiry. He was very friendly and had a vehicle ready for me to test drive when I got off work later that evening. He was very open about the pricing and mad He was very friendly and had a vehicle ready for me to test drive when I got off work later that evening. He was very open about the pricing and made me feel that my business was of value to him and the dealership. (Everyone in the place was extremely friendly on every visit.) Ed was VERY PATIENT AND COOPERATIVE as my husband and I tried to gather all the qualifying paperwork for some rebates. He was very flexible as our closing appointments on the car changed several times due to work schedule and our inability to gather quickly some paperwork needed. On the final day, he had all the paperwork prepared as much as possible in consideration of our time contraints. I have already referred him to two people who may be in the market for a new car soon. I am also planning (for the first time in my life) to let the dealership handle my maintenance and repair needs. More

I came into Dean Team looking to lease a new car and I couldn't have asked for better customer service. Chris Elliot was an amazing sales rep, he helped me find what I needed based on what I liked as well couldn't have asked for better customer service. Chris Elliot was an amazing sales rep, he helped me find what I needed based on what I liked as well as what I was looking for financially. Great experience I give him five stars and would recommend this newly remodeled store to anyone. They made me feel comfortable and welcome and I love my new Hyundai. THANKS DEAN TEAM!! (: More

Mike Ely and Chris Miller were professional and very nice when we were looking for a car. They went out of their way to make sure we found the car we liked and a good price. Chris was very helpful in showin when we were looking for a car. They went out of their way to make sure we found the car we liked and a good price. Chris was very helpful in showing us all the gadgets of our new car. Thanks guys!! More

Great experience. After extensive pre-visit emailing, the actual transaction was easy. No backtracking on deal terms and no hard sell for add-ons. Highly recommended. the actual transaction was easy. No backtracking on deal terms and no hard sell for add-ons. Highly recommended. More

DO NOT USE their service department! They tried to charge me $1,200 for a repair that an independent charged $250 to complete. When I called them later to question their pricing they would not return charge me $1,200 for a repair that an independent charged $250 to complete. When I called them later to question their pricing they would not return my call. It is clear to me that they try to gouge their customers and probably figure that if 1 out of 2 don't fight them on it, they're more profitable. I will never, ever have my car serviced by them again or ever buy from them again. More

Buying my first car with the Dean Team was a wonderful expierence. Anthony was flexible, patient, not pushy, and listened to what I wanted out of my purchase. He went the extra step and came in on his day expierence. Anthony was flexible, patient, not pushy, and listened to what I wanted out of my purchase. He went the extra step and came in on his day off to finalize the paperwork. I highly recommend buying your next used/new car with the Dean Team Hyundai. More

The process of attempting to lease a new car (first time leaser, never bought a car previously) at Dean Team Hyundai off Manchester started off shaky at best. I found out pretty quickly that the Sales Rep leaser, never bought a car previously) at Dean Team Hyundai off Manchester started off shaky at best. I found out pretty quickly that the Sales Rep was not able to answer many of the basic questions had regarding the vehicle, things like residual value, trade in options at the end of the lease, etc. He was friendly but it was clear he was not very knowledgeable. I was asked to come back later (first visit during lunch) and agreed. This is where it went downhill. The same sales rep began negotiations with me on the expected price for the vehicle I selected (2013 Hyundai Elantra). Not only did he have to leave on several occasions to discuss my negotiation proposals with some mystery employee (this part took well over an hour) but when I finally settled on a monthly lease price it was not until they brought out the "Finance Manager" Jeff Sanders that I was hit with a bunch of additional fees not previously disclosed(already had me sign agreeing to certain numbers, now presenting new numbers/fees). They were very shady in the way they presented the deal, requiring that I sign sloppily hand-written summaries of the agreement before ever offering to disclose the hidden fees (~$1000+ due up front, etc., surprise!) that were not part of down payment or lease/tax payments. This is not the worst part, although it should have been enough for me to leave ASAP. After I filled out a credit application FOR LEASE they proceeded to disappear again for another 45 minutes or so only to return and tell me that I had been declined. WHAT THEY DIDN'T TELL ME was that they had submitted my application to half a dozen different creditors ( i got to find out about that from another reputable dealer I visited and from a bunch of declined credit app notifications I received in the mail in the subsequent weeks). It does not end there, after apparently being unsuccessful in fishing for a creditor for me for a lease, keeping me in the dark the whole time they hacked away at my credit score (previously ~800) in the process, they proceeded to submit me for first time BUYER (not lease) WITHOUT MY CONSENT (found out about this later as well because this move caused problems for me at another dealership). The "Finance Manager" Jeff Sanders comes back with some outrageous numbers for a full purchase of the vehicle (not what I wanted to do) where the monthly payments were twice the original agreed upon amount and for 60 months instead of 36, effectively asking me to pay %30 more than the actual car listed for according to them. When I said that wasn't for me, Jeff Sanders proceeded to tell me that if I hold on a little longer (over 2 hours on second visit in the dealership at this point) his boss was trying to pull in some "favors" with various banks to get me financing. This sounded extremely shady and every other professional I have worked with since has confirmed that it is, in fact, super sleazy if not completely dishonest. I confirmed after this experience that my credit score did drop as a result of this incident. In summary, I highly recommend that you avoid this dealership entirely, especially if you might be a first time consumer looking for quality service and up front helpful honesty while trying to lease/purchase a new car. The employees I worked with started off somewhat friendly at first, but by the time we got into the financial aspects, became very condescending (especially Jeff Sanders) when asked simple questions regarding the process. More

To this point it has been a hassle free experience which is very important to me. My time is very valuable and I was in and out quickly. The dealership was a welcoming environment and Jeff represented the D is very important to me. My time is very valuable and I was in and out quickly. The dealership was a welcoming environment and Jeff represented the Dean Team well. More