Dean Team Hyundai

Phenomenal Buying Experience Several weeks ago my husband and I purchased a new 2014 Hyundai Sonata from Dean Hyundai in Ballwin, MO. We love the car. But we loved even more the Several weeks ago my husband and I purchased a new 2014 Hyundai Sonata from Dean Hyundai in Ballwin, MO. We love the car. But we loved even more the whole sales, financing, and servicing experience. Ben French was our sales person. He was knowledgeable not only about the Sonata's specs, but also the Elantra's and the Genesis'. He was patient and listened well to our questions, answering every one of them in customer friendly, understanding language. Effective salesman that he is, Ben struck with us just the right balance, allowing us time to process his information yet simultaneously helping us move toward making a decision to buy. It was easy to see that Ben has good instincts for customers as well as being well trained and mentored. Our experience with financing the Sonata was as excellent. Scott Varnum was personable and also "knew his stuff". He outlined the financing process as well as detailing the options available to us. He gained our confidence when he" delivered" the best options in a timely, competent, and efficient manner. We like this in the person who is dealing with our money :-) Furthermore, so far, everything Scott said about the dealership's great service department has been correct. The service manager did a fantastic job of orienting us to the car upon delivery. A follow-up visit to better understand the android phone and and car synching went just as well. All in all, our experience with the Dean Hyundai Team has been phenomenal. This is probably the 12th car my husband and I have purchased in our lifetime, so we have many other experiences to compare with this one! At Dean, everyone "on the floor" of the dealership was helpful. Each person was willing to "go that extra mile" to help or get us to a colleague who could help. They were a team, but also seemed like a caring family. Most importantly, they made us feel like we joined their family.....the Dean Auto Family. So far, we have been pleased to become part of that "family". We think that in any venue, extraordinary service should be recognized. We hope Hyundai has established a way to do this. Nord62014 More

Superior Service! I could not have asked for better service from Dean Team and in particular Craig Wheeler! After experiencing horrendous service at another local Hyund I could not have asked for better service from Dean Team and in particular Craig Wheeler! After experiencing horrendous service at another local Hyundai dealership, Dean Team saved the day. They quickly identified the problem with my car and fixed it in less time than they estimated. They were respectful, accountable, and the most solid all around service department I have ever dealt with. I will be taking my car to them from now on. Thank you Dean Team! More

Used Car Purchase I searched for used Hyundai Sonata Limited's online for a couple months and finally found one beauty that caught my eye. It was an hour and thirty fi I searched for used Hyundai Sonata Limited's online for a couple months and finally found one beauty that caught my eye. It was an hour and thirty five minute drive for me to Ballwin Missouri and I thought if would make a nice Friday road trip for the girls and I. We drove to Dean Team Hyundai where we were greeted with friendly staff and that is when I met Eric. He has a great personality and wonderful people skills and offers a positive attitude with patience and is willing to answer or find the answer to any question asked. The girls and I enjoyed his company and had a few laughs with him as well. He introduced me to the finance manager and he worked well with me explaining the difference in warranties etc. I left there feeling very confident about my purchase and will gladly send my friends and relatives to them. The dealership is very clean and offers a nice selection of used and new vehicles. I recommend them to anyone because the atmosphere is welcoming and the deals are great as well. More

GREAT! We really enjoyed buying our new car from Mike Wright. We visited days before and he was so knowledgeable about the cars and its highlights but he was We really enjoyed buying our new car from Mike Wright. We visited days before and he was so knowledgeable about the cars and its highlights but he was also not pushy. We waited a few days and visited some other places and we came back to purchase our SUV through Mike. He was absolutely fantastic and we are so glad to be driving our new SUV sold to us by a heck of a salesman :) More

This is my second purchase at Dick Dean I am a repeat customer and Darryl sold me both new cars. I smiled all the way home. He assured me that if I had any future needs to call on him and I I am a repeat customer and Darryl sold me both new cars. I smiled all the way home. He assured me that if I had any future needs to call on him and I know that is true. It was a pleasure. Thank you Darryl. More

Great Service We highly recommend Mike Wright. He was there to answer all our quesitons and did not make us feel "pushed" into the sale. He stayed later than needed We highly recommend Mike Wright. He was there to answer all our quesitons and did not make us feel "pushed" into the sale. He stayed later than needed and went to bat for what the customer needed and wanted. More

My VW Tiguan First of all I thank all the wonderful persons at Dean Team I met. I saw a lot of care , coordination and received a lot of help in getting my first n First of all I thank all the wonderful persons at Dean Team I met. I saw a lot of care , coordination and received a lot of help in getting my first new car. I had a wonderful experience during the process of buying my new VW. The Dean Team experts showed us the right path, the right car for the right price. I already recommended to a couple of my friends and I would continue that. Thanks to Scott from DT- Hyundai, Scott R - VW and Ben F for helping us through the whole process. -MurthyC More

Pleasant all the way around These are the friendliest, customer oriented people I have ever met in the car sales business. No high pressure and more than willing to work with me These are the friendliest, customer oriented people I have ever met in the car sales business. No high pressure and more than willing to work with me. Excellent communication skills and knowledge of the vehicle I was interested in. Just a great experience on all levels. More

excellent service Working with Richard, Tim, & Ben was a really great experience. They were curtious, informative, & professional. I would not only return to this parti Working with Richard, Tim, & Ben was a really great experience. They were curtious, informative, & professional. I would not only return to this particular dealership, but would request to work with these guys again! More

It was all about me! I've had some impressive car buying experiences in the past that I share with people but this one was the best. Adam was very helpful speaking to my I've had some impressive car buying experiences in the past that I share with people but this one was the best. Adam was very helpful speaking to my wife on the phone prior to the visit; she was confident that this is a dealership we should work with. We came to Dean Team after a Sleazy experience two days prior. The Dean Team was a model of customer service, knowledge and professionalism. I never sensed any uneasiness, edginess nor uncertainty among the staff we worked with nor anyone else. I wouldn't be surprised for them to entertain any reasonable request from a customer. They all seemed to be happy to be there and take pride in their interaction with customers and prospective customers. I'm sure they sleep well at night. Many thanks. More