Dean Team Hyundai

Great Experience Ben made the experience quick and easy. I knew what I wanted and Ben made sure I got exactly that, at a fair price and in a timely manner. Ben made the experience quick and easy. I knew what I wanted and Ben made sure I got exactly that, at a fair price and in a timely manner. More

Great Job! These two staff members were very easy to work with and I had a wonderful experience. Mike and Bryan asked me questions to see which vehicle met my n These two staff members were very easy to work with and I had a wonderful experience. Mike and Bryan asked me questions to see which vehicle met my needs. Once we decided on the Santa Fe Sport, they worked hard to find the perfect vehicle! I picked up the vehicle yesterday and couldn't be happier! More

Excellence at Dean Team A remarkable experience. Paul was a very informative sales person. He was very patient, listening to all of our needs and meeting or exceeding every o A remarkable experience. Paul was a very informative sales person. He was very patient, listening to all of our needs and meeting or exceeding every one of them. This was the most enjoyable and least stressful experience we have ever had purchasing a car. Dean Team has won our future business as well as my families. I have never raved to my friends and family about any car purchase until now. Way to go Dean Team...you are the best! More

This was the easiest car buying experience I've had I had a very pleasant experience with Dean Team Hyundai from start to finish. I have to take it back to get some work done that was promised. But ov I had a very pleasant experience with Dean Team Hyundai from start to finish. I have to take it back to get some work done that was promised. But overall very pleased More

Helpful and Patient We were looking for a used car and we saw something online that we were interested in. I came in to see the car and met Bryan Wiltfong who was very h We were looking for a used car and we saw something online that we were interested in. I came in to see the car and met Bryan Wiltfong who was very helpful and patient. He didn't rush me at all and was very patient, devoting a lot of time to answer all my questions and help me understand my options. During the sales process, he helped us with all of the technicalities and was very friendly and patient. All in all, we had a very positive experience and would recommend. We thank Bryan and the entire Dean Team. Thanks! More

Helful, direct, no pressure and honest sales We were interested in 2 different car types/models. Harlen was patient and allowed us to test drive the 1st, which they had on the lot, and the 2nd op We were interested in 2 different car types/models. Harlen was patient and allowed us to test drive the 1st, which they had on the lot, and the 2nd option he brought in from a different lot. The process was fast and painless. We'd recommend the dealership and Harlen for an easy experience! More

Patient and helpful.. We were referred to Andy by a friend. We started the purchase conversation then had an unexpected death in the family. Andy was kind and patient as We were referred to Andy by a friend. We started the purchase conversation then had an unexpected death in the family. Andy was kind and patient as we had to table our discussions for a week or so and regroup on our finances in lieu of the loss and transfer of financial responsibilities. We didn't feel pressured or pushed to buy or make a decision by him or the Dean Team staff. That said, we did get customer satisfaction calls during our week to regroup which I believe were out of the Dealership's control. The phone survey was asking questions about our our decision not to buy, etc. We had to explain on a couple of occasions that it wasn't that we were not interested, nor anything the dealership had done; we simply needed time to manage personal matters like funeral arrangements, etc. We further explained their survey calls were an intrusion in that personal time we needed. They stopped calling and we eventually regrouped with Andy to finish our purchase. Would be nice, however, if there is a better way to communicate "death in family" to your follow-up process. We cancelled one appointment and the calls began. In normal situations for buying a car, I can respect timing is important; but in this case - a death in the family - a little more time and consideration should be considered. In that case, it was truly the courtesy Andy and the dealership extended that brought me back to them. It also showed an obvious disconnect in the ability of the dealership to communicate our situation to the automated process Hyundai has in place to collect data. While I realize feedback is important - that's why we're sharing - but realize, sometimes the push for information can be intrusive and shouldn't reflect badly on the sales person or dealership doing their part to build a personal connection. Maybe you should consider that a push for surveys and follow-up data for every move a customer makes could be intrusive and a reason why you might not get a future sale. More

Great Price Did a great job getting us in the car we wanted for the price we needed. Only complaint was I asked for a spare tire kit to be included in the purchas Did a great job getting us in the car we wanted for the price we needed. Only complaint was I asked for a spare tire kit to be included in the purchase and it was not. Now I have to go purchase a kit from a closer dealership that I asked for in the first place. More

car purchese It was an easy experience. Especially since we had to buy 2 cars at once. Our son was in an accident and his car was totaled. Paul was recommended by It was an easy experience. Especially since we had to buy 2 cars at once. Our son was in an accident and his car was totaled. Paul was recommended by relatives and he was very helpful. Everyone we worked with was friendly and very helpful but I'm afraid I only remember the 2 names I marked below. There were others that were equally great to work with. Would come back here to purchase another car. More

Great service and highly knowledgable Mike Ely listened to our wants and needs and responded with honest information and great suggestions for our car search. Mike helped us find a car tha Mike Ely listened to our wants and needs and responded with honest information and great suggestions for our car search. Mike helped us find a car that was safe, affordable and that our son wanted to drive: quite an accomplishment! On top of that he got the flat tire repaired on my other car - for free. Happy customer! More