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Dean Team Hyundai

Ballwin, MO

4.9
2,875 Reviews
At Dean Team Hyundai, we challenge ourselves every day to give you the best experience; we are committed to addressing your unique wants and needs and give you the freedom to explore and consider your decision with or without us. Our Hyundai Certified Specialists are knowledgeable, innovative and attentive. We will listen to you, answer your questions truthfully and completely and introduce you to solutions that fit your needs. Our Dean Team Hyundai team values the time you have afforded us and are committed to making the best use of your time. At the heart of your visit, count on us to say what we mean and mean what we say. We appreciate your choice in working with us. We are dedicated to providing you an experience based on honesty, integrity, respect and appreciation.
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14754 Manchester Road

Ballwin, MO

63011

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Showing 2,875 reviews

August 06, 2017

Salesperson lied about car that was not sold Dealt with Justin Flynn who apparently wasn't happy that we weren't buying the over priced extended warranty but wanted the Sonata anyway. Came to More

by Disgusted with this dealer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Flynn
Aug 07, 2017 -

Dean Team Hyundai responded

Vincent, first of all I am sorry you feel this way about what happened. I have spoken to Justin Flynn about this and from my understanding you and daughter came in and looked at a silver sonata and you were looking for a white one. Justin sent you pictures of the white one just after you left this car just came in and wasn't even cleaned yet. You came drove the whit sonata and then your wife and daughter came back and drove car, Justin asked if they would like to put a deposit on the car and they said no. After they drove the car I understand you and Justin were texting about warranties and this was on Wednesday and then you made an appointment on Saturday morning. When you arrived Justin told you it was sold. Vincent I understand your frustration but I have 17 salespeople here who are selling cars and without a deposit on a car to hold it, they are all for sale. This process has been like this for a very long time. On a car like this we can find another one if you are still interested in a white sonata, if you would like to speak to me please feel free to call me 636-591-0500. Thanks, Tom Fascetti

August 06, 2017

top notch salesman See Paul for your next car purchase. Friendly and easy to work with. Very knowledgeable about the vehicles he sales. He takes pride in his salesmans More

by Trina Myers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Fascetti, Paul Thoman
Aug 07, 2017 -

Dean Team Hyundai responded

Mrs. Myers, my name is Tom Fascetti and I am the General Manager and I want to appoligize for what happened on the inspection, I wanted you to know myself and Paul feel very bad about this. We checked with Fed-Ex this morning and your paper work was delivered on Saturday morning to your house. If you need anything please reach out to myself or Paul. Thank you, Tom Fascetti

August 03, 2017

2017 Hyundai Tucson SE Plus Purchase Recently purchased a new Tucson SE Plus from Gary at Dean Hyundai and had a great experience from introduction through purchase Thank you for the hel More

by CLJohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Brewer
August 02, 2017

Dean Team's GREAT service Everyone was very friendly, very organized, and very knowledgeable!! They were accommodating to our needs and was understanding. I would certainly rec More

by Debbie A
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stan Wallace
August 02, 2017

Straight forward and friendly I worked with Ben. Ben was communicative and frank in all his communication. Ben is no fuss sales person and it was a pleasure working with him. More

by hutbay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
August 02, 2017

Excellent! I came to Dean Team Hyundai because I heard great things about this dealership. Frank Povis sold me my car and he was beyond phenomenal. He made is ea More

by Cassanova21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Povis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Novik
August 01, 2017

good experience I went to the Hyundai dealer to see about purchasing a car and a representative they are or Siri helpful and helping me find what I was looking for an More

by Jerryo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A.R. Al-Matiin
August 01, 2017

Helpful, straightforward, good follow-up, no games I'm very happy with my experience at Dean Team Hyundai. A.R. was very helpful from the outset since he is very knowledgeable about the car. He was f More

by hotcorner22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Riley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Novik, A.R. Al-Matiin
August 01, 2017

Best car buying experience I have ever had!! The title says it all! Ben French and the finance manager are top notch!! I highly recommend this dealership! There prices are truly unbeatable. I loo More

by alandull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Finance Manager
August 01, 2017

great experience I had a great experience over two days at the dealership from finding what works for me in comfort and price, to what works for me in specifics. More

by JOSHFRENCH31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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