Dean Team Hyundai

Excellent customer service experience! Our salesperson, Paul Thoman, made the process of finding just the right vehicle seamless. He listened to our wants & needs, then matched them to a va Our salesperson, Paul Thoman, made the process of finding just the right vehicle seamless. He listened to our wants & needs, then matched them to a variety of SUVs from which to choose. He was patient & made certain we were totally satisfied w/the choice we finally made after trying out several SUVs. This is our 3rd purchase from Dean Team Hyundai & we will definitely be back for any future vehicle purchases. Thank you Paul & the Dean Team! More

Finally! Great team and great service, Dan explained the whole process from start to end and I got a great deal and car in the end Great team and great service, Dan explained the whole process from start to end and I got a great deal and car in the end More

product specialist? more like complacent sleezeball This guy needs a Glen Gary Glen Ross movie night. I requested more info on a car posted online and started recieving daily calls, texts, emails to co This guy needs a Glen Gary Glen Ross movie night. I requested more info on a car posted online and started recieving daily calls, texts, emails to come in and check it out. Accepted an invitation and set an appointment. Happenend to be inclement weather so my plan was to check out the car and return for a test drive a few days later Told Brian this as I sat down to look at/review info about the car. I also informed Brian that I have previously spent several years in luxury sales. (my way of saying I'm very familiar with things like pressured sales tactics, tricks of financing, bait and switching products, stepping up the sense if urgency. But also knowing yours and competing products inside and out, building repoire with your customer, and knowing how to admit/what to do if a customer asks a question you don't know) This "product specialist" knew nothing more about this vehicle than the car fax info available online, and what would be viewable if googling hybrid car and looking at the wiki page. I told Brian if he was straightforward with me I'd be completely upfront with him and I asked some specific questions I'd already researched to see how much this guy knew. Question 1, how long do the batteries last? Brian- about 100,000 miles, mind you this 2013 car is at 77,000, quick google search explains this cars battery is rated to last 15 years. Alarms starting to go off in my head. Question 2, How well do CVT's hold up? Brian- CVT? Me- the continously variable transmission. Brian- oh, don't know too much about those. But we give all 2013 cars a 2000 mile 2 month warranty(at least an honest answer, but no offer to research or find out more info) At this point I realize Brian is NOT a product specialist and was to lazy do any homework to prepare for this sale. So I figure I can at least take a look at the car. Out we go into the blizzard to circle the lot twice and guess what, the car osnt even there. xxx? 4 hours earlier I get confirmation about our meeting and a guarantee this vehicle is there and now its not. Back inside we go where I'm left standing in his cubilce while he is off chit chatting in the corner. After about 5 minutes I walked over to inquire why Im just standing there and he says he is waiting on a phone call to see if the vehicle can be brought back over. Pretty sure you have a phone at you desk, and a cell in your pocket ( the one you used while in the lot to ask "where the cheap xxxxx cmax is at?") Maybe wait with your customer, communicate what happened and what is being done to resolve. Apologize profusley, setup another appointment. But don't hide from the situation. Lastly, when someone is about to drop a significant amount of cash, referring to the product they are about to spend their hard earned money on as xxxxx cheap isn't the most effective way to seal the deal. It'd be like me getting a vehicle inquiry reply offering to setup an appointment with one of the dumb xxxxx salesman. Total waste of time. More

Great experience Jamel is really good at what he does. Not only is he passionate for selling but he is passionate for helping and that is what made it so easy to make Jamel is really good at what he does. Not only is he passionate for selling but he is passionate for helping and that is what made it so easy to make a purchase today. More

The best of the best Jamel really made sure that we understood what was going on in the paper work. He helped us find something in our price range even getting us a 2018 c Jamel really made sure that we understood what was going on in the paper work. He helped us find something in our price range even getting us a 2018 car. Another thing is he was a very friendly person and have excellent customer service and really care about his customers. I will be coming back! More

Incredibly Helpful! I worked with Brian E. and Tim R. Both of these guys were extremely helpful. They stayed late on Valentines Day to make sure the deal got done. The on I worked with Brian E. and Tim R. Both of these guys were extremely helpful. They stayed late on Valentines Day to make sure the deal got done. The one thing that I cannot stand about the car buying experience is a pushy salesperson. These guys are anything but. The buying process was fair and transparent. They made themselves and the information available, but never pushed too hard. Brian was incredibly knowledgeable and extremely pleasant. I would highly recommend Brian and the Dean Team! More

Fantastic experience with Frank Povis! The dealership itself is a jewel along Manchester rd. Fantastic building, new vehicles and even the used cars are top notch. Frank is one of the best The dealership itself is a jewel along Manchester rd. Fantastic building, new vehicles and even the used cars are top notch. Frank is one of the best salesmen I've worked with l, very upfront and honest about everything. He had the very sharp genesis coupe up front and ready for a test drive when I arrived. Frank Al's offered a VERY generous trade in value on my car. I would absolutely recommend Frank to anyone who is looking for a car. More