Dean Sellers Ford

The service work orders not properly written to hide a trans defect. The issues were not entered into the Ford data base but kept only in their own dealer comments area. Tech acknowledges there is a pro trans defect. The issues were not entered into the Ford data base but kept only in their own dealer comments area. Tech acknowledges there is a problem but quit talking to me after I continued to press for answers. He even said some day I will have trouble with the transmission. Won't return calls. When Ford customer relations got involved dealer did not acknowledge any of the things I was told. Since the problems were not put into the Ford data base Customer Relations wondered what I was complaining about. Apparently they are doing work off the record to keep their quality ratings up with Ford. I can't think of any other reason to not help a customer. Car just about out or warranty and things are still not right. Extremely unethical. Try getting service somewhere else. More

Whole experience was bad. Poor communication with salesperson, didn't return calls. Car was not ready when it was picked up and paid for. Wasn't shown inside the car before the transaction was comple salesperson, didn't return calls. Car was not ready when it was picked up and paid for. Wasn't shown inside the car before the transaction was complete. Salesperson not even present at time of delivery, nor had she checked the car to see if it was ready. Got a call back 3 days later wanting an Excellent review. Seriously......WTH More

I went to turn in my lease as I was new to teh detroit area, and was talked into buying a mazda 3 which I was in love with. 10 miles later the clutch burned out and when we took it back it was our fault. area, and was talked into buying a mazda 3 which I was in love with. 10 miles later the clutch burned out and when we took it back it was our fault. Horrible people with poor business practices. More

Wonderful experience. This dealership is very attentive and honest. I have been doing business with this dealership for years and would highly recommend them. Their prices, along with the serice, is the and honest. I have been doing business with this dealership for years and would highly recommend them. Their prices, along with the serice, is the best I have seen. I have sent numerous friends and family to this establishment and everyone has been pleased. More

Found dealing with sales and lease department very unethical More

I couldn't get anyone to pick up the phone. When I finally got through to a phone operator, she was rude and unhelpful. I also bought my car from them new in 2001 and it has been nothing but trouble. finally got through to a phone operator, she was rude and unhelpful. I also bought my car from them new in 2001 and it has been nothing but trouble. I have had the car in service for the same thing at least three times ( a legal "lemon") and now will be the fourth. The problem had been fixed but started up again right AFTER I had them change the oil. I have also had terrible experience with the body shop. The manager tried to rip me off - trying to get me to pay for something that was covered by the warranty. All in all, I wouldn't recommend this dealer to my worst enemy. More