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Dean Sellers Ford
Troy, MI
381 Reviews
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Showing 381 reviews
February 28, 2019
Very helpful and professional team. A shudder in my ford focus transmission was checked and diagnosed by advanced equipments and test drive as well, then my advisor Clive Hibburt explain A shudder in my ford focus transmission was checked and diagnosed by advanced equipments and test drive as well, then my advisor Clive Hibburt explained the issue clearly to me and I got the best option to fix it. Thank you Clive and all the team there. More
by dealerrater
Employees Worked With
Clive Hibburt, Jeff Wright
February 25, 2019
Inexperienced and new techs as they can't keep them. I have, in the past, given positive reviews for service at Dean Sellers Ford. After a less than satisfactory buying decision in October of 2012, there I have, in the past, given positive reviews for service at Dean Sellers Ford. After a less than satisfactory buying decision in October of 2012, there was a tech in the service area, she has since left, who made the service part of Dean Sellers great. That came crashing down, that will be a pun later, when I showed up for an oil change on Tuesday February 19, 2019. Driving through the bay door at 7:01 AM, the door was coming down and the sensor didn't stop it from hitting and damaging the hood of my Escape. I was stunned. Make no mistake, I was not driving too fast and the sensor did not stop the downward motion of the bay door. $717 estimated by the body shop. Shareek, the service manager, didn't witness it but several others including Will, my tech, did. Will, quickly stated it's not our fault before I even asked him about the damage and Shareek was extremely rude and disingenuous stating to me in the customer's lounge he's not paying for it. That said, no one could explain how an automatic door with a sensor strip would fail to stop, if it was on automatic, not manual, when driving over the strip. The reason no one wanted to admit was because it was set on manual in error or wasn't functioning properly. It would be impossible to come into a service bay and have the door come down on the hood of the car unless there was something faulty going on. It's not as if I drove into the door, that would be explainable if I rammed into the moving door. Worse yet and this is a huge point of the 1 star, Dean Sellers Jr, was very surprised and supportive when I called and explained what happened and curious why he wasn't involved regarding an accident in the service area. He told me he was certain something could be worked out but needed to speak to Liz Sellers who was out that day. However he would respond to me Thursday at the latest. He did, finally and obviously Shareek tried to make it seem as if I was driving too fast. That is laughable at best and stupid when you take the time to think about it. The other problems I have endured in the service area I was able to ignore because of my loyalty. That ended when Liz Sellers stated she needed more time to check with the insurance company to see if they were covered. Really? To all the sales people at Dean Sellers-To quote Julia Roberts in "Pretty Woman", you work on commission right? Big mistake, BIG mistake! Wow! More
by voodudrew
Employees Worked With
Will
February 15, 2019
Quick and efficient service Clive Hibbert was my service advisor, he is the best I have ever seen. His knowledge and personal attention is second to none. Truly an asset to dean Clive Hibbert was my service advisor, he is the best I have ever seen. His knowledge and personal attention is second to none. Truly an asset to dean sellers More
by Trucker module1
Employees Worked With
Clive hibbert
February 14, 2019
Great,very helpful Everything was great,Thanks guys ,i really like that you guys provided me with a loaner car, to help me with the coast of repairs. Thanks again Everything was great,Thanks guys ,i really like that you guys provided me with a loaner car, to help me with the coast of repairs. Thanks again More
by Townsendsr
Employees Worked With
Will
February 08, 2019
The Works Package I visited Dean Sellers a few months ago for their "The Works" package. Basically checking the brakes/tires/battery and filling up some liquids. They m I visited Dean Sellers a few months ago for their "The Works" package. Basically checking the brakes/tires/battery and filling up some liquids. They marked it off as all good. Less than 5k miles later, the battery is dead and the brakes are basically gone. When I asked about it at the dealership, I was told that they let the previous mechanic go because they did sloppy work/skipped steps. I was told that it wasn't the dealership's fault that the mechanic (which they pay) didn't do their job. As I needed my car for work, I gave the go ahead to replace it all and get another "The Works" package to make up for the last one I didn't get but paid for (Which I wasn't initially given. I had to negotiate with them to get this taken off the bill). Now a fun fact about Dean Sellers is that they close at 6pm on Fridays and aren't open on the weekends anymore. I picked up my car after work around 5:30pm and didn't leave until close to 5:45pm. I drive off expecting everything to be fixed and taken care of as I just paid a large sum of money on fixing my car. As soon as I hit the highway, the low engine coolant light turns on. As it was after 6pm on Friday by that time, Dean Sellers was already closed and wouldn't be open until Monday. I had to take my car to a different place to find out what was going on with my car. Apparently the mechanics at Dean Sellers did a sloppy job again, even spilling different liquids on my car engine. I would not recommend visiting this place. More
by I Like Ford Escapes
Employees Worked With
Kirsten
February 07, 2019
Service It was very good, timely. Waiting room was clean with coffeee and rest room. Wifi worked well. Waiting for service was short. Checkout as way. It was very good, timely. Waiting room was clean with coffeee and rest room. Wifi worked well. Waiting for service was short. Checkout as way. More
by Familycar
Employees Worked With
Do not rememver
January 30, 2019
Ford Edge Great service by the whole team at a dean sellers. Will worked hard to get my car fixed ASAP. He kept me updated on the progress and arranged a rental Great service by the whole team at a dean sellers. Will worked hard to get my car fixed ASAP. He kept me updated on the progress and arranged a rental car for me to use. Very god experience! More
by Lwalsh
Employees Worked With
William
January 25, 2019
No hassles! I called last minute for an oil change, and was told it would be approximately 45 minutes. I was out in 50 minutes and on the road with an oil change, I called last minute for an oil change, and was told it would be approximately 45 minutes. I was out in 50 minutes and on the road with an oil change, wiper fluid and a clean car. Thank you Dean Sellers. When I look for a new car to lease soon I will stop back in. More
by CLEDWARDS
Employees Worked With
I know he told me his name, but can not remember at this time.
January 25, 2019
Ford explorer Andrea is great at helping get the vehicle best suited for us. Always done in a timely professional manner. Thanks Andrea And the sellers organizat Andrea is great at helping get the vehicle best suited for us. Always done in a timely professional manner. Thanks Andrea And the sellers organization More
by Explorer
Employees Worked With
Andrea
January 24, 2019
Really Appreciate The Service I purchased my 2014 Ford Escape from Dean Sellers because I knew what good service they provide. I actually have recommended this dealership to others I purchased my 2014 Ford Escape from Dean Sellers because I knew what good service they provide. I actually have recommended this dealership to others. My most recent experience was for an oil change and 45,000 Mile service. I always appreciate working with Clive. If he is not available I’ve found that other staff are also excellent. More
by Becky2014
Employees Worked With
Clive
