Dean Sellers Ford

Got what I wanted I worked with Joe David, and we ordered a new F150, built up to my specs directly from the factory. Easy enough process. 2nd vehicle with them. I worked with Joe David, and we ordered a new F150, built up to my specs directly from the factory. Easy enough process. 2nd vehicle with them. More

Courteous from Start to Finish Every time I’ve been to Dean Sellers for service, I always receive prompt, courteous and reliable workmanship. From check in to check out. A1! Every time I’ve been to Dean Sellers for service, I always receive prompt, courteous and reliable workmanship. From check in to check out. A1! More

Best lease experience ever Leased a Ford EcoSport from Carol Kelly and it was w great experience. No high pressure sales. Handled everything over email and phone, just the way Leased a Ford EcoSport from Carol Kelly and it was w great experience. No high pressure sales. Handled everything over email and phone, just the way I like to do it. Would definitely go to Dean Sellers again! More

Quick and Easy Oil Change While traveling from out of town I was able to drop off my vehicle and be on my way in less than an hour. Dean Sellers dealership always treats me wel While traveling from out of town I was able to drop off my vehicle and be on my way in less than an hour. Dean Sellers dealership always treats me well! More

Fast, friendly service. From the time you walk into the shop for repairs someone is right there to uncover your needs and direct you to the appropriate staff member to get th From the time you walk into the shop for repairs someone is right there to uncover your needs and direct you to the appropriate staff member to get the job done. The shop is well staffed and very clean. Jasmine is very friendly and thorough. You can tell she loves her job and she does it well. More

Used Car Purchase Hassle Found a Cadillac ATS I was interested and inquired with the used cars sales lot at Dean Sellers Ford. I spoke with with a used car employee about taki Found a Cadillac ATS I was interested and inquired with the used cars sales lot at Dean Sellers Ford. I spoke with with a used car employee about taking it for a test drive. After the test drive I informed the sales person I was interested in buying assuming my financing passes. They asked for a deposit which honestly is a scam and told them if it's there when I'm ready to purchase I will pick it up. I called them two days later to inform them that I was going to purchase the car. I explained to them during the negotiation phase I wanted a pin strip removed and the windshield replaced (large crack in the line of sight). Dealership wasn't interested in making the car road worthy or safe but they were OK with removing cosmetic pin stripe. I was told the car would be ready by Friday (this was Wednesday morning). I go to pick the car up on Friday and find the pinstripe couldn't be removed in for time for delivery. I take delivery and was told to come back Monday to have the rest of the pin stripe removed. Meantime, during the purchasing process they had me sign a deal for the wrong car. After 15 minutes of back and forth and pointing this out they make me wait a half hour while they figure that all out. I called Monday and they were not ready and told me to come Tuesday, Tuesday comes and I'm suppose to leave it and I cannot find anyone who can assist me, service, body shop knew nothing of the removal but were eager to charge me for a nominal fee. After finally getting a manager they tracked down my sales person. He did manage to get the details sorted and lined up in a rental car which won't allow for no more than a meager 75 miles for two days. I had washed the car prior to drop off and when I did get it back it looked like it was ripped down a country dirt road. Not questioning how it got so dirty I simply asked to have it ran thru the automatic car was on site. That couldn't even remove it. While the sales person was apologetic in the end, I was not impressed with this dealership from beginning to end, felt like I wasted a lot of time, once the check was handed over I wasn't a priority any longer. While they tout there impeccable service awards and sales pipe the customer service aspect was severely lacking during this whole transaction. I constantly was hunting down employees to get answers or any kind of movement from the sale or from the service. More