Dean Sellers Ford
Troy, MI
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Great sales people! Jon worked very hard to make sure we got the best deal we could. Love the Ford Edge we leased. We have been a customer of Dean Sellers for over 30 y Jon worked very hard to make sure we got the best deal we could. Love the Ford Edge we leased. We have been a customer of Dean Sellers for over 30 years. More
We have been loyal Dean Sellers customers for over 30 years. The sales staff and service department are top notch. Jim Bogdanski took his time explaining all of the features of my new Ford Edge. years. The sales staff and service department are top notch. Jim Bogdanski took his time explaining all of the features of my new Ford Edge. More
Hassle free This our third lease vehicle from Dean Sellers. The experience has always been extremely pleasant and hassle free. My husband and I truly appreciate t This our third lease vehicle from Dean Sellers. The experience has always been extremely pleasant and hassle free. My husband and I truly appreciate their attention to detail and their customer service is exceptional. More
Great Experience at Dean Sellers George the sale person did a great job finding the truck that I wanted, smooth sales transaction Matt the finance person was very professional and we George the sale person did a great job finding the truck that I wanted, smooth sales transaction Matt the finance person was very professional and went though everything Victorthe sales manager did a great job following up on the whole process to make sure all my expectations were met. Great place to buy/lease a care- definitely will be back. More
Dean Sellers and team never disappoints I promptly received service (with a smile) and was made to feel as if I was a very valued customer; which is the way I am always treated. Work comple I promptly received service (with a smile) and was made to feel as if I was a very valued customer; which is the way I am always treated. Work completed timely and I was provided with rides to work and then back to the dealer to pick up my truck. More
Another great experience at Dean Sellers Ford We recently leased an EcoSport for our high school daughter. We had an issue with one of the Bridgestone tires. After Bridgestone would not replace th We recently leased an EcoSport for our high school daughter. We had an issue with one of the Bridgestone tires. After Bridgestone would not replace the tire of cover the total cost, Liz Sellers, one of the family owners at Dean Sellers and Ryan Moore our sales person, stepped in to assist us. This is just another reason why we do business with Dean Sellers.!! More
Service I took our car in for a new battery and the service was great all the way around from the sales person I contacted to the shuttle driver. People calle I took our car in for a new battery and the service was great all the way around from the sales person I contacted to the shuttle driver. People called when they said they would and they got me in and out on a Monday in the middle of a snow storm! Darlene Paul our sales person whom we've purchased several cars from even called me the day after yo make sure the problem was resolved. While I was waiting for the courier to bring my car around I was approached by 3 people asking if I needed help! What a great team! More
The best ever The Best People to deal with and will always recommend this dealer and staff to all my contacts. pleasure to know and wish them all the best, Thx The Best People to deal with and will always recommend this dealer and staff to all my contacts. pleasure to know and wish them all the best, Thx More
Poor service On October 3rd I took my NEW (less than 4000 miles) Ford EDGE into DEAN SELLERS for service because the CHARGING SYSTEM SERVICE NOW warning light was On October 3rd I took my NEW (less than 4000 miles) Ford EDGE into DEAN SELLERS for service because the CHARGING SYSTEM SERVICE NOW warning light was coming on. Technician 710 looked at it and said they could not duplicate the symptoms and had cleared the fault codes before they looked at them, they returned it to me the same day. When driving home that day the warning light came on again. On October 15th while driving to work the light came on again and I smelled an electrical / plastic burning odor. I took it in again, with the warning light still on, and asked for a loner vehicle they said they didn't have any available so I had to rent one from Enterprise. This is a company fleet vehicle that was not bought at DEAN SELLERS but they are right around the corner from the office so that's where we take our Fords (6 of them) for service. In the afternoon on October 16th they said they ordered a new alternator and were waiting for the part to come in. On October 18th at 2:09 pm they said the alternator was in, on October 21st at 9:31 am they said the tech was working on the Edge. At 12:59 pm they said the Edge was complete and ready to pick up I was at a customer and couldn't pick it up until October 22nd at 7:45 am. While driving the Edge that afternoon the warning light came back on. I texted Will and told him, he said to bring it back in. I told him I would need a loaner and he said he would have one for me. On October 23 at 7:00 am I took the Edge back in BUT they would not give me a loner vehicle because the insurance on the Edge is in the company's name and not mine. So I had to rent another vehicle from Enterprise. Today is October 29th and THEY HAVE NO CLUE WHAT IS WRONG WITH THE EDGE. And my company is still paying for a rental. Needless to say WE WILL NOT BE USING DEAN SELLERS FORD FOR ANY FUTURE SERVICE. They did all our oil changes and repairs for all our Fords. More