Dean Sellers Ford
Troy, MI
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Dean Sellers was courteous efficient considerate knowledgeable and did an excellent job of servicing my needs. I really like the new Ford escape the ride is fantastic and much much improved over May knowledgeable and did an excellent job of servicing my needs. I really like the new Ford escape the ride is fantastic and much much improved over May 2017 escape More
Disappointed that the dealership is selling and pushing oil changes at 3500 miles. the new cars can go 10,000 before they need an oil change! also, my last visit i paid for the full service with tire rot oil changes at 3500 miles. the new cars can go 10,000 before they need an oil change! also, my last visit i paid for the full service with tire rotations.....left the dealership with poor tie pressure in one tire and ended up with a flat tire the same week. how did you not catch that with my $50.00 service?? More
Whenever I have to come into Dean Sellers everyone are so helpful. Write up for the problem or service you have right away.Would recommend Dean Sellers highly to other people. helpful. Write up for the problem or service you have right away.Would recommend Dean Sellers highly to other people. More
My experience could not of been better. Jeff Wright and Jon Whitfield went out of their way to make sure I was satisfied! I wasn't sure I would be leasing a Ford again but was taken such good care of I d Jon Whitfield went out of their way to make sure I was satisfied! I wasn't sure I would be leasing a Ford again but was taken such good care of I did lease a Ford again. More
Recall issue solved fast I hate to admit but I was laxed when it came to taking my vehicle in for the recall of my airbag. Working full time I didn't want to take much time o I hate to admit but I was laxed when it came to taking my vehicle in for the recall of my airbag. Working full time I didn't want to take much time off from work to address this. After receiving many notices, one was sent that really got my attention. So, I called and you were able to get me in the very next day. When I heard it would take an hour to an hour and a half, they took me to me home and told me they would text when it was ready. An hour later I was able to pick up my car. I was also told if it was going to take longer, I would be supplied a car to get me to work the following day. It was so easy I will not delay next time I receive a recall. More
Absolutely love Dean Sellers!! From their sales people to their service department. Very rarely do I have to wait even a minute before someone greets me as I get out of my car when I take it on for service! their service department. Very rarely do I have to wait even a minute before someone greets me as I get out of my car when I take it on for service! I get a call and/or text to advise my car is ready for pick up, which is usually within a couple hours max! They drive you back to work when you drop your car off for service. Highly recommend Dean Sellers Ford for anyone looking for a first class, service oriented, customer satisfaction dealership on all levels!! More
100% Customer Satisfaction I brought my vehicle in for one safety recall and dropped it off. While they had my car, Dean Sellers Ford Service Department also did two additional I brought my vehicle in for one safety recall and dropped it off. While they had my car, Dean Sellers Ford Service Department also did two additional recalls so I wouldn't have to be inconvenienced to bring it in again. Now that is service! They put their customers first. The Service Manager Will is friendly and very professional, He explained everything including what they were doing and why. My car was completed on time and ready for me when I arrived. I highly recommend Dean Sellers Ford for all of your service needs.They take care of you after the sale! More
Awesome experience when vehicle was purchased Very Awesome experience when vehicle was purchased Very helpful staff who informed us of all Payment plans and all available discounts First service Awesome experience when vehicle was purchased Very helpful staff who informed us of all Payment plans and all available discounts First service appointment was awesome More
Great service to my Ford during my stay in Michigan.have been nothing but wonderful, servicing me, I will miss them all. I’m moving back to Florida. been nothing but wonderful, servicing me, I will miss them all. I’m moving back to Florida. More