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Dean Sellers Ford

Troy, MI

4.8
397 Reviews

2600 W Maple Rd.

Troy, MI

48084

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Showing 397 reviews

September 09, 2021

The service manager is very rude to me. I’ve been going here for years and anytime I’ve had to deal with him, I don’t feel like a valued customer. I will need a new car soon, I will not be going back here More

by SC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shereek/ service manager
Mar 09, 2022 -

Dean Sellers Ford responded

Hi, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Dean Sellers Inc. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please reach out to Liz Sellers at (248) 643-3373 or at lsellers@deansellersford.com when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

September 08, 2021

Erika was very helpful in helping me pick options for my new car order. I was so impressed that I also got an hour lesson with the new car all synced to my phone before I left the lot. She has offered furth More

by Azatyko
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika Kowalski
Mar 09, 2022 -

Dean Sellers Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Dean Sellers Inc. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 04, 2021

Easy drop off,, happy with work and was done on time. Car was returned cleaned like new. All of the staff was very friendly and courteous More

by JayC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Wright
Mar 09, 2022 -

Dean Sellers Ford responded

Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

September 03, 2021

I recently had an excellent experience leasing my new 2021 Ford F-150 from Andrea at Dean Sellers Ford. She worked hard to find the vehicle I wanted and then guided me through the leasing process. One More

by dwbrenner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Pawelkowski
Mar 09, 2022 -

Dean Sellers Ford responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 18, 2021

Always Excellent service work. Completed oilchange quickly.. Always friendly service team More

by Clarence
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Wright
August 12, 2021

Very efficient, provided a car. When it was available. Excellent body repairs from a accident. My interior was spotless. More

by Jan210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Wright
August 11, 2021

Great sales people! interested In my next purchase. You service department is the absolute worst of any dealership I’ve ever been to. You need to fire every service writer More

by Georgestroebel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Wright
Aug 11, 2021 -

Georgestroebel responded

Your service department is terrible! They we take 3 hours for a five minute job

August 06, 2021

I followed my salesrep to this dealership and am happy to have done so. The deal was quick and painless and everyone was very professional. More

by NikiF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gorgies, Mike Ball, Jeff Wright
August 02, 2021

If you are looking for a company with the worst service center, the worst reps, and the worst manager ever, who offer 0 help at all. Come here More

by Amer Bally
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Wright
July 16, 2021

Purchased a new Ford Escape, drove an hour and a half to Dean Sellers, it was worth the trip! They took care of me and gave me every possible discount, the sales lady Erika was fabulous (not to mention bea More

by Adeb54
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika
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