Dean Honda

Went to Dean for an oil change on July 5th. No appointment wait time was 1 hour which was great.Upon leaving the dealership the engine splash shield under my 2019 Honda Insight flew off the car No appointment wait time was 1 hour which was great.Upon leaving the dealership the engine splash shield under my 2019 Honda Insight flew off the car I observed it flying in the air from my rear view mirror on RT 51 near Baldwin High School.When I returned immediately after the incident dealer replaced the part at no cost to me.Make sure you ask if all the parts were fastened securely before you leave the dealership.Hopefully it won’t happen to you. More

It's becoming known as an incompetent service department. This is unfortunate because a few years back it was considered a good place that you could have confidence in. Not anymore. It's probably a go This is unfortunate because a few years back it was considered a good place that you could have confidence in. Not anymore. It's probably a good idea to avoid this dealer and to even consider other brands of vehicles.... or at least go to one of the other dealers in the area. More

Dishonest! Bill went from $129 to $485 without explanation or agreement. Coupons are worthless and misleading. do not go there! Bill went from $129 to $485 without explanation or agreement. Coupons are worthless and misleading. do not go there! More

When they were rotating my tires they stripped a lug nut and broke the bolt then wanted me to pay somewhere between $500-600 to fix the mess they caused. Got my car towed to somewhere reliable and had to pa and broke the bolt then wanted me to pay somewhere between $500-600 to fix the mess they caused. Got my car towed to somewhere reliable and had to pay to fix what they broke. Didn't pay NEARLY what they wanted to charge me. They told me it looked like someone was trying to "cut it" now who in the world is taking off lug nuts and a tire to "cut" one bolt? Be for real. Oh and their compensation to me was a "free ultimate car wash" PLEASE!!! Not only did I have to fix what they broke, I had to miss out on work and pay for uber rides everywhere. Also I find it very very funny that I didn't receive a video of THIS service unlike previous services. More

I had a great experience with the purchase of my vehicle. Nine months later I was due for an inspection which was also done at the Honda dealership. My tires were rotated and the individual that did so strip Nine months later I was due for an inspection which was also done at the Honda dealership. My tires were rotated and the individual that did so stripped/rounded off my lug nuts. Due to their mistake, no one including the Honda dealership is able to remove the tire in order to replace it. When I brought this to their attention, I’m being told it isn’t something they would cover and I would have to pay $270.00 in order for a new tire to be placed (plus the purchase of the tire). Not to mention they’re requesting I send all type of records to do with other routine maintenance such as oil changes. So not only did they destroy the lug nuts on a car I had for less then a year, they are also placing the blame on me as if they don’t have access to all applicable records. Whats right is right and what’s wrong is wrong. They’re clearly not going to right their wrong and unfortunately I’m the one that has to pay for the mistake of an inconsiderate individual. Let’s just say I will no longer do business with this dealership and neither will any of my colleagues associated with this firm. Please make sure you keep records of everything!! They clearly don’t like to take accountability for their mistakes! More

Small info: there’s 4 people working at the service center (2 girls and 2 guys) I went today around 12:00 to drop off my car to get an oil and transmission fluid change. After I had picked up my car I center (2 girls and 2 guys) I went today around 12:00 to drop off my car to get an oil and transmission fluid change. After I had picked up my car I started driving through the parking lot to make a u-turn (going about 10 mph). As I was driving one of the guys that works in the service center was pulling out of the parking area w one of their for sale cars going like 30 mph or more and almost hit my car. He had to brake so hard that he almost hit the steering wheel with his head. My boyfriend who had dropped me off had seen it. I had tried to contact them to form a complaint against him (because he could’ve hit someone else’s car if he wasn’t looking and if I hadn’t started honking at him) but they have absolutely no way to form a complaint on their site. The service done on my car was fine (the two ladies at the service center were very helpful) but I won’t be returning there anymore as long as he is there and recklessly driving. If you go there be very cautious when driving. More

Justine was great. She knew everything about the different models and trim levels. She took the time to discover the features that were most important to us. Thank you for an awesome experience. different models and trim levels. She took the time to discover the features that were most important to us. Thank you for an awesome experience. More

I had a great experience again at Dean Honda. To me I think the service department is very professional and they fix what ever problem you might have with your car. think the service department is very professional and they fix what ever problem you might have with your car. More

Everyone at Dean Honda were very friendly and welcoming. Justine was very knowledgeable about the Honda Accord she was able to answer all my questions and concerns. My overall experience was phenomenal and Justine was very knowledgeable about the Honda Accord she was able to answer all my questions and concerns. My overall experience was phenomenal and I’m so happy with my new car. More