Deacon Jones Nissan

My salesman Allen Jones went above and beyond to get me financed!! Awesome salesman honestly! financed!! Awesome salesman honestly! More

SCAMMERS! On May, 2024 I took my 2021 Nissan Ultima to get checked out for weird noise that was coming from the engine area as well as when AC was turned on On May, 2024 I took my 2021 Nissan Ultima to get checked out for weird noise that was coming from the engine area as well as when AC was turned on vehicle was taken back to the repair shop while I was waiting after five hours I was told that a’ Bearing Strut’ was replaced. This part cost way more than what I found out online even if the dealership wanted it to charge a little bit more that’s understandable. however, twice as much I don’t think so! This was the not the craziest part. Let me tell you…… The WTH! part was the ‘labor’ amount that was charged….. over $1,000! Yes, over $1K for labor to replace a part that takes less than 2 hours to do. This is based on the research I did, including discussion with a licensed mechanic. Even though the bill goes through my extended warranty company, it is still outrageous! I will be contacting the warranty company to discuss this fee. Thank God! I only had to pay the $100 deductible. I do understand mechanics can charge higher rates than others. However, I believe this is scamming people or insurance companies. $250 per hour? Note. This was all that was done. Nothing else, that would justify over $1,000 in labor work. Also, this was after I was told a couple months prior that the noise was “normal” I have only had this vehicle for less than 6 months when this noises stated, oh and I bought it from DeaconJones as well. P.s. This is not the only problem I have had with DeaconJones. More

Difference of opinion on follow brought & responsibility with management. Will not do business there again. with management. Will not do business there again. More

The process the trade in my vehicle was very smooth and fast. The employees were extremely professional and were able to find the car I wanted. fast. The employees were extremely professional and were able to find the car I wanted. More

Excellent Experience We came in to look at a vehicle and worked with Michael Maroules who far exceeded our expectations. There was no pressure sales and the experience was We came in to look at a vehicle and worked with Michael Maroules who far exceeded our expectations. There was no pressure sales and the experience was extremely pleasant and hassle free. Michael was willing to stay late to ensure we were satisfied with our purchase and has been available even after the sale for our questions. This has probably been the best vehicle buying experience we have encountered. More

Beware appointments I had an appointment to test drive and likely buy an exact car model I've been hoping to find for months. It was over priced but my communications wit I had an appointment to test drive and likely buy an exact car model I've been hoping to find for months. It was over priced but my communications with them suggested they would negotiate. It had been sitting in the lot for a month. So I emailed, they called, set up an appointment and sent a confirmation email asking me to call if I'd be late, and that they would call me if anything changed. After an hour-long drive I arrived to find out that the car was sold the same day I scheduled the appointment. The salesperson I'd talked to and formally arranged to meet was, according to representatives there, just an assistant. They had nothing comparable and that car is still listed on their website and others. If you're dealing with deacon, confirm confirm confirm!! More

Best off looking at any other dealership I purchases a used truck on May 19, 2016 from Deacon Jones Nissan. I am satisfied with my truck, but wish I would have never dealt with this dealershi I purchases a used truck on May 19, 2016 from Deacon Jones Nissan. I am satisfied with my truck, but wish I would have never dealt with this dealership. It started with small hiccups and snowballed into an awful experience. I live in North East Durham and drove 1.5 hours to the dealership. When I arrived I was greeted by KEN and shown the truck. When test driving the truck I was only allowed to go to the next stoplight away from the dealership because the truck was running on empty ( I believe this was to cover up any mechanical issues that they were currently working on). I was satisfied with the truck and purchases it. I asked all the questions regarding registration and plate renewal, as i was concerned because the vehicle I traded in was due for renewal, and was assured everything was included in the fees of the final price and I was covered until 2017 ( This is the first lie they told me, I will explain a little more later). While waiting for the paper work to finalize I was told that they would clean and wash the truck ( another lie) and they would call me by the Following Monday to schedule and appointment to have the truck serviced like they originally planned. Guess what, NO CALL! I called them about my recent purchase and how they agreed to call me to schedule a service, they replied like they never knew they even had that truck. Then they confirmed that the parts for the truck did in-fact arrive at their dealership and went ahead and scheduled the service. After 2 more return trips (total of 300+ miles) and a total of 9 days with out the truck i had just purchased 1.5 weeks prior, several calls to the dealership to receive updates because you know as they assured me they would call me with updates (lie), my truck was finally ready after they had to send it to their Ford sister company to fix the part they had installed incorrectly. On my return trip from the first attempt of fixing the truck I had a mystery issue when accelerating that wasn't there before. Concerned, I called the dealership to see if they had done anything that my have affected the transmission or acceleration of the truck and was told their technician who worked on it was on break, and they would call me back. I researched the issues and its a common problem with the truck and does not cause damage. This isn't the problem, the problem is that the dealership agreed to call me back to explain if they had done anything that may have affected the transmission or acceleration. I never once received a call from anyone at the dealership about my concern. Now that I have received the title and registration in the mail, I observed that the new registration expires on 05/15/2016, not in 2017 like their salesman stated. I called the dealership only to be transferred to a woman who handles the paperwork. I explained the situation about the registration and she replied with " Our salesmen is wrong, those fees were for the property taxes for last year' and " you will have to pay renewal for this year", " he shouldn't have answered a question like that, he should have sent you to me." I went on to explain that I understand that he was incorrect, but it is not fault that your trained salesman mislead me and didn't know how to conduct your business and now I am stuck paying for a registration I was assured was valid till 2017. She then had there Manager call me and I explained the above to him. He stated the same thing the woman did but requested an e-mail copy of the registration I had received, and that he would get back to me. Well what do you know, I spoke to him over the phone, explained everything to him in email, sent him a copy of the registration, and still have not had any reply from the Manager. More

We loved working with Tiffany Tiffany was wonderful to work with. She kept me informed during the process and made it completely hassle free for us. She was always very corteous an Tiffany was wonderful to work with. She kept me informed during the process and made it completely hassle free for us. She was always very corteous and friendly. The car was delivered to us in New Bern. Overall, it was the smoothest transaction we have ever had when buying a car. We will definitely use her again in the future. More

poor customer service I recently purchased a Toyota from this dealership and the experience up to the point of finance was not great but not subpar either. When I had to de I recently purchased a Toyota from this dealership and the experience up to the point of finance was not great but not subpar either. When I had to deal with the finance department the customer service was less than impressive. I have dealt with many office and have never had so much trouble like I have experience here. I had to continually call to see if they had paid off my trade and found that they had not in a timely manner which caused my credit to be dinged. The person was very rude and advised me this was my problem and not theirs. However I cannot be reasonable for a car that I no longer own. This was the dealerships responsibility. If you would like to have your credit damaged, get the run around and be treat like a second class citizen then this is the dealership for you. More