Deacon Jones Auto Park

Arrived at 9:30 a. m. for 10:00 a.m. appt to have thermostat ($223.92) installed on 2019 Acadia. At 11:40 a.m.told cost over $1000.00 and approximately 2 hrs. labor. Di m. for 10:00 a.m. appt to have thermostat ($223.92) installed on 2019 Acadia. At 11:40 a.m.told cost over $1000.00 and approximately 2 hrs. labor. Did I want it done. At 5:00 p.m. job was completed. Not Happy!! More

2 weeks after my oil change the oil filter came loose and had to go and get more oil and a oil change on a sunday after. called dealership and got bounced around and was told by people on phone that there wa had to go and get more oil and a oil change on a sunday after. called dealership and got bounced around and was told by people on phone that there was nothing they can do for me, 2 days later the service advisor I had for my car and asked for the bill for my oil change and sent pics. still never heard from dealer, the technician never tighten up my filter if I didn't notice it .iall the oil would have drain all out and would require a new engine. still no reply or refund from the service techncians mistake More

Thank you for another great experience at your dealership in Smithfield! Johnathan was an awesome salesman. He greeted me at the front door. I was so impressed with his salesmanship, knowledge, and service. in Smithfield! Johnathan was an awesome salesman. He greeted me at the front door. I was so impressed with his salesmanship, knowledge, and service. He was a fine young man. I also dealt with Tim in the shop. He was awesome, too! There were a few things he took care of there with my jeep. He was so helpful, too. Darnell did all the paperwork and sure was knowledgeable. She explained things to me as she finalized my sale. I give all three of them a 100% rating. 🤗 More

Everybody was very professional and easy to understand and work with. Deacon Jones has a excellent team in Smithfield NC. and work with. Deacon Jones has a excellent team in Smithfield NC. More

I arrived at this dealership on time for some warranty work. I waited in there lounge while the work was completed. Excellent service. work. I waited in there lounge while the work was completed. Excellent service. More

They will sale a vehicle then they forget about you I have paid to have my tailgate fixed on my truck when I bought the vehicle I have called numerous times and always get the run around they got my mone have paid to have my tailgate fixed on my truck when I bought the vehicle I have called numerous times and always get the run around they got my money now they could care less More

Found relief from Classic Ford to replace my regulator at 180.00 for labor compared to Deacons 290.00. The door is already tore apart and the replacement part I bought at O'Reilly's is sitting in the front p 180.00 for labor compared to Deacons 290.00. The door is already tore apart and the replacement part I bought at O'Reilly's is sitting in the front passenger seat. Thank you Classic Ford for a job well done. More

Great and friendly staff! Very awesome experience! I will shop at Deacon Jones again! Thanks! will shop at Deacon Jones again! Thanks! More

Never buy ANOTHER vehicle from DJ.SOLD ME A UNSAFE Never buy ANOTHER vehicle from DJ. SOLD ME A UNSAFE VEHICLE FOR TJE ROAD. CARED MORE ABOUT SALES THAN SELLING CUSTOMER A SAFE RELIABLE VEHICLE. Never buy ANOTHER vehicle from DJ. SOLD ME A UNSAFE VEHICLE FOR TJE ROAD. CARED MORE ABOUT SALES THAN SELLING CUSTOMER A SAFE RELIABLE VEHICLE. More

We had an appointment and had to stand a long time waiting for help and the lady we had the appointment with never came to help. The service department need some customer service training. They are no waiting for help and the lady we had the appointment with never came to help. The service department need some customer service training. They are not friendly and I will not go there again. I rather drive to Cary or Raleigh for service. More