Shottenkirk Ford - Service Center

I brought my Explorer to DeYarman because of my past experiance with your business. I bought my 2022 Explorer from Stivers in Jan of 2023, had my 2 free oil changes and decided not to go back there. M experiance with your business. I bought my 2022 Explorer from Stivers in Jan of 2023, had my 2 free oil changes and decided not to go back there. My service engine light came on and I brought it to you folks. I am totally satisfied with the service I received. Flicia that checken my car in war really nice and helpful, I was furnished a ride to my other car so I could get home that gentleman was very nice and helpful to me also. More

Appreciate a nice quality service. Greeted with smiles as soon as I arrived and vehicle was in and out in a timely manner Greeted with smiles as soon as I arrived and vehicle was in and out in a timely manner More

They are easy to talk to and got my vehicle in and out in a timely manner a timely manner More

Only a couple things that keeps it from being a 5 star. One, it felt like it took much longer than it maybe should have, though I'm no mechanic so I only have an idea of what it involved to do the job. The One, it felt like it took much longer than it maybe should have, though I'm no mechanic so I only have an idea of what it involved to do the job. The fact that a part ordered turned out to be deffective and had to wait for delivery was fine, it happens. Second, you need kleenex in the waiting area, that would be nice. Otherwise, James Smurthwaite did an excellent job in working with me and on keeping me informed, as usual. One more thing, it's about rentals. I don't believe that renting a vehicle for just a few hours should constitute full price charge. (not saying it should be free..) More

Was able to get service done before my scheduled appointment time which I appreciated. Thank you appointment time which I appreciated. Thank you More

Easy from start to finish the lady who checked me in was very helpful and communicated well very helpful and communicated well More

Great experience! ! Very knowledgeable. Was very nice and understanding. Treated me with much respect. Thank you ! Very knowledgeable. Was very nice and understanding. Treated me with much respect. Thank you More

The service staff are excellent. Performed the necessary work on my vehicle and informed and advised on items they recommended to enhance the mechanical functions of my vehicle. Performed the necessary work on my vehicle and informed and advised on items they recommended to enhance the mechanical functions of my vehicle. More

Rick Miller has the best customer service! Always willing to help when I call and need service for my truck. Always willing to help when I call and need service for my truck. More

Great people at counter and great service. all and all just great clean waiting area. all and all just great clean waiting area. More