
DeYarman Ford
Indianola, IA
Filter Reviews by Keyword
By Type
630 Reviews of DeYarman Ford
The issue started in the summer of 2023. After your diagnosis, I was told the part was on back order. I asked again in the fall but was told the same. The warning light went away, and I forg After your diagnosis, I was told the part was on back order. I asked again in the fall but was told the same. The warning light went away, and I forgot about it until it came back in the spring. When I brought it in to check on the parts status, a person who receives in customers told me I was going to be charged for a diagnosis; a service that your service department had already diagnosed. I explained that I was bringing it in to fix a problem that your service department had already diagnosed, and that it was covered under warranty; but the conversation came to an impasse. I asked to speak with a service manager, where he told me that it would be a no charge. From that point I had to bring it in four different times before the situation was resolved, which it's only been two weeks; so, I really don't know if it has been resolved, as the prior times it was resolved, the issue came back. We'll see. One time the technician took me back to the car to show me what they did. When he took it off the rack and was driving it out of the bay, the issue came back while he was still in the driver's seat. That's how messed up this was. I will say that Bruce and Chad worked to resolve the problem and were very helpful to find me a loaner while it was in the shop. I like my car and hope it will last me another five years. More
I had a good experience purchasing my new car. I really appreciated how they worked with me to get to the number I wanted. I didn’t get that typical car salesman feeling which made working the dea I really appreciated how they worked with me to get to the number I wanted. I didn’t get that typical car salesman feeling which made working the deal that much better. More