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DeVoe Cadillac - Service Center

Naples, FL

4.4
167 Reviews

167 Reviews of DeVoe Cadillac - Service Center

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April 19, 2025

The experience was very positive. Miss Koenig was first class in welcoming me and taking care of my car. She was much appreciated. More

by LRKLOCKE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miss Koenig
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Apr 20, 2025 -

DeVoe Cadillac responded

Hello, Thank you for sharing your positive experience! We're thrilled to hear that Miss Koenig provided first-class service and took great care of your vehicle. We truly appreciate your kind words and look forward to assisting you again in the future!

April 19, 2025

John Mullens is professional, courteous, knowledgeable, and easy to work with. Plus they provide round trip transportation. More

by ghansen0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Apr 20, 2025 -

DeVoe Cadillac responded

Hello, thank you for sharing your positive experience! We’re thrilled to hear that John Mullens provided such excellent service. It’s great to know that our round trip transportation was a helpful convenience. We appreciate your kind words and look forward to serving you again in the future!

April 19, 2025

Quick to get me in and the cost was less than quoted. Done right the first time. Always excellent service More

by ALLSOP92003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Fitzgerald
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2025 -

DeVoe Cadillac responded

Hello, thank you for your feedback! We're so glad to hear that your service was quick, the cost was less than expected, and everything was done right the first time. We strive for excellence, and it's great to know we've met your expectations. Looking forward to serving you again!

April 19, 2025

John was straight forward, honest and sincere. You now have a new customer going forward More

by kobakofk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John in service
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Apr 20, 2025 -

DeVoe Cadillac responded

Hello, Thank you for your kind feedback! We're so glad to hear that John provided you with straightforward, honest, and sincere service. We're excited to have you as a new customer and look forward to assisting you again in the future!

April 19, 2025

Service department is always courteous and attentive. My service advisor Luke is thorough, friendly and beyond helpful. More

by CD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not work with the Sales Department.
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Apr 20, 2025 -

DeVoe Cadillac responded

Hello, Thank you for sharing your experience! We're glad to know that Luke and our service team continue to provide courteous, attentive, and helpful support. We truly value your trust in DeVoe Cadillac.

April 19, 2025

All individuals were friendly and professional that we dealt with and went that extra step in making sure things were done right More

by RCJD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Apr 20, 2025 -

DeVoe Cadillac responded

Hi, and thank you for the kind words! We're glad to hear our team was both friendly and professional, and that they went the extra mile to ensure everything was done right. We truly appreciate you choosing DeVoe Cadillac!

April 19, 2025

Always professional and friendly. Work is done in a timely manner and you are always informed before any work is done so they have your approval to go ahead with it. More

by SOPHIEBEZIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not work with sales only the Service Dept
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Apr 20, 2025 -

DeVoe Cadillac responded

Hello Sophie, Thank you for your kind words! We're glad to hear that you consistently experience professional and friendly service. It's great that we could keep you informed and make sure you're always in the loop before any work is done. We truly appreciate your trust in us and look forward to your next visit!

April 19, 2025

On time. Comfortable waiting area with amenities. Kept informed of service needs. Always like the car wash at completion of the service. More

by LRRVSURG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Koenig
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Apr 20, 2025 -

DeVoe Cadillac responded

Hello, thank you for your kind words! We're glad to hear you had a comfortable experience in our waiting area and that you were kept informed throughout the service. We're also happy that you enjoyed the car wash! We appreciate your continued trust in DeVoe Cadillac and look forward to your next visit.

April 19, 2025

I felt I was over charged compared since last time. I dont like tack on chgs like shop supplies, a additional $28.05, for supplies?? More

by DSASS1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Mullins, good man!
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Apr 22, 2025 -

DeVoe Cadillac responded

Thank you for bringing this to our attention. We understand your concerns about the additional charges and how that can impact your experience. If you’d like to discuss the breakdown of the invoice further, our team would be happy to go over it with you and make sure everything is clear.

April 19, 2025

terrible service. We bought a black wing. Went in for a rattle. They must not have driven the car because it still rattles. They said it was the rear view mirror. SOOO More

by BUSYMAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
hes left.
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Apr 22, 2025 -

DeVoe Cadillac responded

Hello, thank you for sharing your feedback. We sincerely apologize for the experience you had with us. Please know that your concerns are important to us, and we'd like to address them properly. If you'd like, please reach out to us so we can discuss this further and find a resolution. We value your business and hope to make things right.

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