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DeVoe Cadillac
Naples, FL
162 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 162 reviews
August 26, 2021
Bought a 2021 Escalade here despite terrible sales staff. Only game in town so to say. Scheduled 1st service, oil change, recall on airbag and needed to replace a tire with a sidewalk damage. Scheduled 3 day Only game in town so to say. Scheduled 1st service, oil change, recall on airbag and needed to replace a tire with a sidewalk damage. Scheduled 3 days in advance. They called this morning early, my appointment is for 10am, and said no loaner cars are available. So I said no problem,I’ll wait! They said no, they have to keep the car overnight. I said no. Let’s reschedule for when you have a loaner available. They said they can’t guarantee a loaner as there loaners are in short supply. They want $50 to pick it up. Lexus and Audi never charged a cent. I’ll get my tire elsewhere and change the oil elsewhere also. This dealer is a disgrace from sales to service. Avoid at all cost. PS Saved almost $150 on just the tire at a tire dealer. More
by Teiszner
Employees Worked With
Tim, Steve, Mark and some girl in Service
January 12, 2021
WORST car dealership ever! Service is horrible. If you have a problem, forget about getting someone on the phone. If you leave a message, they never call you back. Once they sell you the car, that is it have a problem, forget about getting someone on the phone. If you leave a message, they never call you back. Once they sell you the car, that is it! You will never hear from anyone again. I have owned many different makes of cars and this is the absolute worst. I can't wait to get rid of my car. More
by Beachside7241
Employees Worked With
Service Department don't know their names?
September 24, 2020
The service department is atrocious. Don't go to Devoe. Love my Escalade, but the service department preys on seniors. I would definately try a different dealership Love my Escalade, but the service department preys on seniors. I would definately try a different dealership More
by MICHAEL
Employees Worked With
John Mullen
January 10, 2020
By far the worst experience I have had dealing with a “finance” manger (Ken) in my 30+ new car purchases over the last few years. I would not recommend anyone to this dealership. “finance” manger (Ken) in my 30+ new car purchases over the last few years. I would not recommend anyone to this dealership. More
by Breen239
Employees Worked With
Ken
December 27, 2019
Maintenance Service I had normal routine service performed on my vehicle. There is no need to say any more. The service writeup people were friendly and I have no compla I had normal routine service performed on my vehicle. There is no need to say any more. The service writeup people were friendly and I have no complaints. More
by XT 5
Employees Worked With
N/A
December 26, 2019
THANK YOU Devoe Cadillac Team ,personnel Gary Musslemen . Our new XTS is phenomenal We’re looking forward to enjoying the benefits of being connected to a caring , dependable dealership . Our new XTS is phenomenal We’re looking forward to enjoying the benefits of being connected to a caring , dependable dealership . More
by PJSR
Employees Worked With
The financing team as well??
December 25, 2019
Pleasant to work with. Very professional and provided information that saved me money and time. Informed me of saving measures that I did not hav to spend needlessly. information that saved me money and time. Informed me of saving measures that I did not hav to spend needlessly. More
by Rogms11
Employees Worked With
John
December 21, 2019
Paul Martin Paul brought the car to my home to make certain it was the size I needed. I wanted to make certain the car was what I wanted. Paul brought the car to my home to make certain it was the size I needed. I wanted to make certain the car was what I wanted. More
by kaosika721
Employees Worked With
Paul Martin and Jose
December 21, 2019
Service is always thoughtful, timely, and excellent. Service advisor is excellent. It is lovely to deal with the same person year after year. Service is excellent. Ride home & back is always very very Service advisor is excellent. It is lovely to deal with the same person year after year. Service is excellent. Ride home & back is always very very helpful. More
by screenname
Employees Worked With
Karina
December 20, 2019
Awesome Dealership Best vehicle purchase experience I have ever had! From the test drive, to showing me what vehicles were available, purchase price vs leasing costs, ex Best vehicle purchase experience I have ever had! From the test drive, to showing me what vehicles were available, purchase price vs leasing costs, explaining and educating me on all the vehicle instrumentation. Absolutely zero pressure to purchase during the entire process! More
by Art
Employees Worked With
Paul Martin
