
DeVoe Cadillac
Naples, FL
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This dealership is GREEDY and they are opportunists. Marking their vehicles up $30k simply because they choose to and trying to compare their markup with gas and food prices. Avoid this dealership and a Marking their vehicles up $30k simply because they choose to and trying to compare their markup with gas and food prices. Avoid this dealership and any dealership like them if you have any sense at all. REMEMBER, businesses NEED CUSTOMERS in order to stay in business!!! Why allow yourselves to be ripped off with a simple term “market adjustment”? More
Very disappointed with my purchase and delivery of a 2021 XT6 from DeVoe Cadillac. The finance department uses very deceptive selling tactics for add on services. The detailing of the car at delivery was ter XT6 from DeVoe Cadillac. The finance department uses very deceptive selling tactics for add on services. The detailing of the car at delivery was terrible with windows not cleaned, grease on the dashboard, interior door panel dirty… My only experience with the service department was disappointing to say the least. Zero follow from the dealership after the sale to assess satisfaction. Lastly, disappointing quality overall with the XT6. The XT6 has become nothing more than a high priced Chevrolet Traverse in emperor’s clothes. More
Absolutely horrific service department. They will do everything in their power to up charge you. I have had multiple poor experience's with the service department over the years, but now they refuse to everything in their power to up charge you. I have had multiple poor experience's with the service department over the years, but now they refuse to address and fix a factory authorized air bag recall! Let me re state that, because this is important, FACTORY AUTHORIZED RECALL. Doesn't sound like a company that cares about their customers or clients, does it? Don't let this be you....or your children. More
Bought a 2021 Escalade here despite terrible sales staff. Only game in town so to say. Scheduled 1st service, oil change, recall on airbag and needed to replace a tire with a sidewalk damage. Scheduled 3 day Only game in town so to say. Scheduled 1st service, oil change, recall on airbag and needed to replace a tire with a sidewalk damage. Scheduled 3 days in advance. They called this morning early, my appointment is for 10am, and said no loaner cars are available. So I said no problem,I’ll wait! They said no, they have to keep the car overnight. I said no. Let’s reschedule for when you have a loaner available. They said they can’t guarantee a loaner as there loaners are in short supply. They want $50 to pick it up. Lexus and Audi never charged a cent. I’ll get my tire elsewhere and change the oil elsewhere also. This dealer is a disgrace from sales to service. Avoid at all cost. PS Saved almost $150 on just the tire at a tire dealer. More
WORST car dealership ever! Service is horrible. If you have a problem, forget about getting someone on the phone. If you leave a message, they never call you back. Once they sell you the car, that is it have a problem, forget about getting someone on the phone. If you leave a message, they never call you back. Once they sell you the car, that is it! You will never hear from anyone again. I have owned many different makes of cars and this is the absolute worst. I can't wait to get rid of my car. More
The service department is atrocious. Don't go to Devoe. Love my Escalade, but the service department preys on seniors. I would definately try a different dealership Love my Escalade, but the service department preys on seniors. I would definately try a different dealership More
By far the worst experience I have had dealing with a “finance” manger (Ken) in my 30+ new car purchases over the last few years. I would not recommend anyone to this dealership. “finance” manger (Ken) in my 30+ new car purchases over the last few years. I would not recommend anyone to this dealership. More
Maintenance Service I had normal routine service performed on my vehicle. There is no need to say any more. The service writeup people were friendly and I have no compla I had normal routine service performed on my vehicle. There is no need to say any more. The service writeup people were friendly and I have no complaints. More
THANK YOU Devoe Cadillac Team ,personnel Gary Musslemen . Our new XTS is phenomenal We’re looking forward to enjoying the benefits of being connected to a caring , dependable dealership . Our new XTS is phenomenal We’re looking forward to enjoying the benefits of being connected to a caring , dependable dealership . More