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DePaula Mazda - Service Center

Albany, NY

4.6
461 Reviews

461 Reviews of DePaula Mazda - Service Center

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June 09, 2024

When repair took longer than expected, they provided a loaner car (without my asking) and delivered my vehicle to my home the next morning. I appreciate that they found a problem with their work and resol More

by DAVEQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
June 08, 2024

The staff was wonderful and met me befor I even entered the garage door what was a wonderful surprise. The servis was fairly quick and timely.the video was a wonderful tuch and shows they care. They explai More

by sebass2525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Arvilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2024

The staff was very professional. The waiting area was well apportioned. Very satisfied with service.. More

by dg9901oc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2024

The service department is great. Brian and Lisa both greeted me upon arrival. Oil change was completed without issue and was done in a timely manner. More

by slthrane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa in Service
June 05, 2024

All went very well, from the moment I walked in until I left...thank you More

by nliuzzi1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Sweeney
June 03, 2024

I'm suspecting if the tire really needs to be replaced or not. If you showed the damage on the tire delailed, it would be much better. At least you should show me it directly not on the monitor. More

by shuichi.miyata
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Sweeney
June 03, 2024

My service was simple and straight to the point but I did have a warranty issue which has been reported several times but was still a able to be resolved due to there being no since of any issues when mechan More

by joseph.kazalski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Sweeney
June 03, 2024

Wait time is little longer even for small repairs. Like oil change or service due appointments. More

by jagathgkumar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2024

Quite helpful. I don't know much about cars .mainly...driving it and it needs gas the dealership was very informative and detailed More

by CATHERINEHOWARD75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Cassella, Jim Sweeney
June 02, 2024

Compared to my last experience at Cooley Mazda, this was great. Honest, straightforward and easy to deal with. Todd was very professional. More

by erik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zak Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tarrah Plant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lomnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Restino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Brandt was great , Dan Furman, Stephanie Cassella, Jim Sweeney
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