DePaula Mazda - Service Center

These folks are working diligently to figure out my vehicle’s problems. Meanwhile I have a loaner so that’s very much appreciated. vehicle’s problems. Meanwhile I have a loaner so that’s very much appreciated. More

I appreciated the video, as well as the steering wheel, seat, and floor covers. I also appreciate it being told they were a little behind schedule when I arrived. Two suggestions. I had to back out of the seat, and floor covers. I also appreciate it being told they were a little behind schedule when I arrived. Two suggestions. I had to back out of the garage after my service was done. I feel it would be much better for a customer to be drive out instead of backing up, as that involves more risk. Also, Having had my tires rotated, I checked my air pressure afterward, because I was going on a long trip. I noticed that the air pressure wasn’t set to the number on my door More

They got me in for the time I requested and completed the job quickly. Staff was very friendly. job quickly. Staff was very friendly. More

I was promptly greeted when I arrived and the service order was written up with a senior discount applied. A 360 video link was sent to me to watch the technician check out the undercarriage (all was ok order was written up with a senior discount applied. A 360 video link was sent to me to watch the technician check out the undercarriage (all was okay). The work was finished in the time frame as promised. More

Provided the service asked for; identified and addressed an outstanding recall; did not try to upsell me on any additional service or products that were unnecessary. an outstanding recall; did not try to upsell me on any additional service or products that were unnecessary. More

Quick service, good communication, work done correctly. Nice waiting area. The video walkthrough is excellent and a time saver. Nice waiting area. The video walkthrough is excellent and a time saver. More

Staff was good and friendly. And office is clean so, I can wait there comfortable . And office is clean so, I can wait there comfortable . More

I understand that new car dealerships use their service department as a profit center, and the efforts to add to the cost of my oil change were soft, so I’m not complaining for trying. Changing air and ca department as a profit center, and the efforts to add to the cost of my oil change were soft, so I’m not complaining for trying. Changing air and cabin filters at 15K not really necessary but if you are going to take them out to show me they are dirty, something I didn't ask you to do, why not change them for the cost of the parts? The time it took me to change both filters myself was about three minutes total but I was quoted $150 to do both, parts and labor. Your factory parts price was less than $50, I bought identical non factory filters for $25. $100 for three minutes labor is a bit high, and you did half the job already. Service advisors here are great; I can’t say enough good things about them. Video is a nice touch, and it shows that the tech is in the business to upsell; maybe he has to be to make up for the cost of producing the video. I am taking extra precautions about service with this car because I own it and because it has direct injection, so I’m changing oil and filter every 5K, but when the tech mentioned option of internal decarbonization on the video, that seems abusive to customers who don’t know better. 15K is way too early for that. I appreciated the first two oil changes were on you; this was the first I was paying for. Total price I paid was totally fair due to senior discounts offered by the advisor. It’s a 70 mile round trip for me so I’m not sure I will always return for routine service, but I was treated well and might return anyway. Overall, good experience, but it’s hard to take your service suggestions seriously when you halfheartedly make one’s well before they are necessary. More

I owned my car before they separated from DePaula Ford. So my only experience with them is through their service department. Lisa Dugan (my service advisor) is excellent. As long as they have her, I'll kee So my only experience with them is through their service department. Lisa Dugan (my service advisor) is excellent. As long as they have her, I'll keep coming back. More

1) The drink bar did not have ice, then I could not drink iced coffee. iced coffee. More