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DePaula Mazda - Service Center

Albany, NY

4.6
515 Reviews

515 Reviews of DePaula Mazda - Service Center

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April 02, 2023

The staff is always friendly and caring. Beautiful new building. As always, I received great service. More

by lmerolle73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Brandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa in service. 5 stars!
April 02, 2023

The ease of service was far beyond expectations. Service advisor was friendly and very informative. Waiting area was convenient and made time go by fast. Text of video indicating car was ready wa More

by nypink70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bev Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Wylie, Jim Sweeney
April 02, 2023

Everyone is friendly and helpful. The service was done quickly and the shuttle was great. More

by jp12203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick and Lisa Dugan
April 01, 2023

First to new dealership, service representative was great, waiting area was great, was very disappointed that the complimentary car is included with paid service was not done with my first service whic More

by KWHALEN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure, was female service employee
March 31, 2023

I would have liked my car to have been washed after it was serviced. Thanks. More

by yellow_frog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie
March 31, 2023

Service location had moved, which wasn't clearly conveyed in any text reminders. Once I arrived at proper spot, experience was very satisfactory. More

by MPILKINGTON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know any names, but everyone was professional and competent
March 31, 2023

Friendly staff, super cool to get a video of the work being done and I got a professional ride to and from the mall. More

by maryetheld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie, Jim Sweeney
March 31, 2023

I always have the best experience with Mazda and this time was no different! Stephanie and Bill are fantastic. More

by emphillips11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zak Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Varrone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Cassella, Matthew Wylie, Jim Sweeney
March 30, 2023

Lisa was very helpful and knowledgeable when I came for my 20,000 mi pkg to be done. I also mentioned to check battery and told her what was happening. Later she told me I needed a new battery I said no pr More

by FBERBRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan…last name ?
March 30, 2023

This new building is very nice! I was able to comfortably wait while the service was completed on my car. More

by Hnwilley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie, Jim Sweeney
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