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DePaula Mazda - Service Center

Albany, NY

4.7
553 Reviews

553 Reviews of DePaula Mazda - Service Center

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July 02, 2023

They were very thorough with what needed to be done. The work is done in a timely manner. More

by vaugn66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie
July 01, 2023

They were nice they did not charge for my nys inspection I will come back for next oil change More

by mikeunser
Recommend Dealer
Yes
June 30, 2023

When cars were hard to find DePaula gave us a very fair deal. Other Mazda dealers tried to gouge us with “market demand” fees. Depaula was straight forward. We got our car serviced there recently and ser More

by langdon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie, Jim Sweeney
June 30, 2023

Excellent service but took an hour longer than promised. Front desk very nice and professional. More

by JEANDUGAN777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie, Jim Sweeney
June 29, 2023

Everyone was professional and answered all my questions. I liked the new service center as everything worked out. More

by ALBALEGEND14
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Stephanie Cassella
June 29, 2023

Kindly received, Lisa excellent. Service slow(2hrs for scheduled oil change tire rotation, video sent to me was wrong vehicle asking me to change a filter already changed) More

by rbwood29
Recommend Dealer
Yes
Employees Worked With
Lisa
June 28, 2023

Great group of people-very thorough and seem to care about their clients. Always a good experience More

by LPELUSO1960
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie, Jim Sweeney
May 11, 2024 -

LPELUSO1960 responded

I purchased a new CX-5 Reserve from DePaula Mazda. Great car and great experience with Colin and the sales team, the business manager during the sale. I’ve since had my car serviced several times-both at the old locations and now the new one on Central Ave -and I find the staff extremely friendly and knowledgeable. Always able to answer any questions I have and provide tips and advice on getting the most out of my car. Great people. Recently I had service and noticed an issue after my visit-which I related to the service staff via email. I got a call the next day from Brian L, the service manager. He remedied the issue immediately. That's just outstanding and shows their dedication to the customer. I’ve bought many cars and had hundreds of service visits at various dealerships over the years and many bad experiences-hats off to DePaula Mazda for embracing and looking out for their customers!

June 25, 2023

This was my first time using the new location. It was a pleasant experience. The place was easy to find, clean and customer friendly. The video was a good visual accompaniment to the verbal explan More

by callen4
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie
June 22, 2023

Very nice new building with friendly service. Video of work done was very helpful. I will return for service and purchase. More

by Kim
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jim Sweeney
June 16, 2023

They were nice and able to complete my repairs on the same day I had my vehicle towed in More

by Dawi1964321
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie, Matthew Wylie
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