DePaula Mazda - Service Center

A appointment was made by a service writer to have a part replaced and was assured it was in stock arrived at appointment waited over a hour to be told the part was not in stock and needed to be ordered and replaced and was assured it was in stock arrived at appointment waited over a hour to be told the part was not in stock and needed to be ordered and they would contact me when the part is available not a happy time More

Very clean facility. Didn’t wait too long. Satisfied with the car work done and explanation Didn’t wait too long. Satisfied with the car work done and explanation More

Did the job in a timely manner and were very curesosity keeping me informed of progress keeping me informed of progress More

Very accommodating and willing to work with my schedule. I was traveling and needed an oil change and the service team member fit me in. I was traveling and needed an oil change and the service team member fit me in. More

Everything was good but received car 25 minutes later than promised. Requirement for 15 words is stupid than promised. Requirement for 15 words is stupid More

Although nothing was found wrong with my car the service dept. took the time to thoroughly test everything and try to find a problem . I rec'd a loaner car , which I was very grateful for and that Cooley Ma dept. took the time to thoroughly test everything and try to find a problem . I rec'd a loaner car , which I was very grateful for and that Cooley Mazda would not furnish me one during the whole week they kept my car . I will return to DePaula from now on . Thank you all for your professionalism . More

I filled out the form left in the car. Why a second review? This word minimum is stupid! Why a second review? This word minimum is stupid! More

Depaula mazda and the technicians always do a very thorough job. I appreciate the updates and explanations. Lisa is the best! thorough job. I appreciate the updates and explanations. Lisa is the best! More

Courteous and knowledgeable. Great customer service and extremely helpful. I appreciated the ride to work. Great customer service and extremely helpful. I appreciated the ride to work. More

I’m always so impressed with the kindness shown by everyone at this dealership! They were able to squeeze me into a busy morning to repair a flat tire, even though there were no appointments available everyone at this dealership! They were able to squeeze me into a busy morning to repair a flat tire, even though there were no appointments available. My car was ready in a few hours. More