DePaula Mazda - Service Center

Professional, courteous and timely- rare in todays automotive world - would highly recommend DePaula and have to friends and family automotive world - would highly recommend DePaula and have to friends and family More

Very unhappy customer! ! I was in to have a front headlight replaced for over 2 hrs. Charged 144.00 for what took them 15 mins to actually took took them 15 mins to do! Rea ! I was in to have a front headlight replaced for over 2 hrs. Charged 144.00 for what took them 15 mins to actually took took them 15 mins to do! Real I am do a refund for wasting my time. I’ve owned Mazdas for over 25 years and was treated like this. As I said very unhappy. More

All the workers are very helpful. They answered any question I had. I see they take pride in their work They answered any question I had. I see they take pride in their work More

On time , professional service, very nice waiting area with coffer, would reccomend them to a friend with coffer, would reccomend them to a friend More

In and Out without pain, good WiFi, I worked while waiting. Put on plates for me and glued a flap up without being asked, appreciate that, thank you. waiting. Put on plates for me and glued a flap up without being asked, appreciate that, thank you. More

High quality work-technicians and advisors- over many years; multiple Mazdas currently in my family. Accommodating scheduling. years; multiple Mazdas currently in my family. Accommodating scheduling. More

Quick and friendly and the communication was very good through the process. Liked the dealership as well. through the process. Liked the dealership as well. More

I arrived prior to appointment time. I was told 1 hours 15 minutes. Two hours later did not hear anything, not even video of my car condition like stated. I went to him and asked for st I was told 1 hours 15 minutes. Two hours later did not hear anything, not even video of my car condition like stated. I went to him and asked for status. Then that's when I found out my car was just started two hours late. That should have been communicated. Then I found out car needed repair. I asked if warranty could be contacted for repair. He said he would call now. I text thirty minutes later to inquire what warranty company said because did not hear anything. I finished after 3 hours. There was no acknowledgement of inconvenience and lack of communication. No concession offered for poor customer service. Then I asked that something be done with the bill. He took twenty dollars off, which was an insult but at this point I was way beyond time expected, so paid and left. More

Check in was great. Service was timely and efficient. I will gladly be back for future service Service was timely and efficient. I will gladly be back for future service More

Check in person was friendly. Waiting area was clean. Seating area was very comfortable. Enjoyed the atmosphere Waiting area was clean. Seating area was very comfortable. Enjoyed the atmosphere More