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DePaula Mazda - Service Center

Albany, NY

4.6
461 Reviews

461 Reviews of DePaula Mazda - Service Center

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November 08, 2023

Three hours for a tire rotation and oil change is excessive in my opinion, I can change the oil in my driveway in under 20 minutes More

by paulthecall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan. Excellent customer service.
November 07, 2023

Depaula Mazda is always very helpful and professional. The waiting room is comfortable and the service didn’t take too long More

by Hnwilley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie, Jim Sweeney
November 05, 2023

Friendly staff, neat facilities and fast service. The thing that stands out the most is the professional and honest staff in the service department. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie, Jim Sweeney
November 05, 2023

Excellent costumer service, comfortable waiting area. Pleasant staff, thank you for the free bags. Will see you again! More

by Mzbzam8319!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie, Jim Sweeney
November 04, 2023

Very very very very very very very very good good good good good good good More

by AHHHHHHH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie, Jim Sweeney
November 03, 2023

Very professional. Honest service recommendations. Great waiting area. Clean. Worked with me to get the best deal possible on new tires More

by DAVEQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa in service - thanks Lisa
October 29, 2023

Usually pretty slow service. Was told new tires on Mazdas only last 30,000 miles which is not good More

by jgodoy1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
October 27, 2023

All experiences with Mazda service dept. was excellent! All personnel are very professional. Everything explained very thoroughly. More

by CZOLTAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa. Excellent!!, Matthew Wylie
October 22, 2023

My car took a month to get fixed, then had another problem so I took it home. WILL NEVER COME BACK VERY BAD SERVICE More

by ANNABICO
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Service
October 20, 2023

Perfect repair from flat. More explanation about the condition of spare tire would be preferable. More

by yoshiki.nakashima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Auspelmye
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