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DePaula Mazda - Service Center

Albany, NY

4.6
461 Reviews

461 Reviews of DePaula Mazda - Service Center

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November 26, 2023

Very happy You can turn off the overhead music while the two tv's are so low you can't hear them More

by Wminer7256
Recommend Dealer
Yes
Employees Worked With
Lisa
November 26, 2023

Facilities were nice and clean. Work was completed in a timely matter and communication between us and dealer was great. More

by MICHELLE.LINBOWEN
Recommend Dealer
Yes
Employees Worked With
Lisa
November 26, 2023

Good and competent people. Very satisfied Will recommend your business in the future. Nothing else to say More

by mdsmith3963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2023

I excellent and speedy service. The technician kept me up to date as my vehicle was being inspected. More

by tiemo26@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie, Jim Sweeney
November 24, 2023

Pleasant and professional service advisors. Went way out of their way to get me a great deal on tires (4 for the price of 3 +$1) and an instant $100 rebate on installation. Beautiful new facili More

by DAVEQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob?
November 24, 2023

Acknowledge customers when they arrive Remember they are waiting Be honest and trustworthy Transparency Honesty More

by Heather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
November 24, 2023

Service Representative was very helpful and the service was completed earlier then indicated. The tech video was also very helpful. More

by HARRIGAN56M
Recommend Dealer
Yes
Employees Worked With
Sorry the service representative was a women
November 22, 2023

Kind couertsy Very helpful & very friendly. They were very nice and very pleasant to talk to. More

by dgedwards1959
Recommend Dealer
Yes
Employees Worked With
Service department.
November 20, 2023

Fast efficient pleasant Jacob was great to work with. He kept me informed of the progress throughout the morning. More

by AsrevNassin
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
Nov 20, 2023 -

AsrevNassin responded

Worthwhile service

November 20, 2023

Took way too long even though i booked an appointment The overall experience was fine. Just took 3 hours for something i scheduled an appointment for. Wait was unreasonable. More

by 33826mrg
Recommend Dealer
Yes
Employees Worked With
3
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