DePaula Mazda - Service Center

I went in for a simple New York State inspection. I asked Jacob if I could get out within an hour as I had a meeting at work. Although he said the work typically takes an hour to an hour and 15 minut I asked Jacob if I could get out within an hour as I had a meeting at work. Although he said the work typically takes an hour to an hour and 15 minutes, he would do his best. I was out of there in under an hour. More

Everyone involved ensures you are welcomed and taken care of. Providing good information on maintaining my vehicle. Suggesting services that will prolong the life of your vehicle. of. Providing good information on maintaining my vehicle. Suggesting services that will prolong the life of your vehicle. More

Top rate service department. They put my needs first Customer focused, excellent service, great communication They put my needs first Customer focused, excellent service, great communication More

See above Took more time than promised. .. ruined plans for the day Will go elsewhere .. ruined plans for the day Will go elsewhere More

Friendly and professional The job was done correctly and ahead of schedule. Great communication and follow through ahead of schedule. Great communication and follow through More

The dealership is nice and clean and the service was done and a timely manner. and a timely manner. More

They were very professional, nice, and they also kept me updated through the whole process. updated through the whole process. More

Everything went smoothly and as described. Jacob was super helpful and super polite! Excellent service! Jacob was super helpful and super polite! Excellent service! More

Don't tell me I'll have a service done and it not happen when I pick my vehicle up. Left my car 8am to not have a simple issue fixed by 5pm to have to have it brought back the next morning and leave it for when I pick my vehicle up. Left my car 8am to not have a simple issue fixed by 5pm to have to have it brought back the next morning and leave it for the entire day again. Also was told I would have a minor tire/rim issue taken care of while it was there the second day…..it was not done. 2 full days to have a a simple issue taken care of. Craziness. More

They corrected the tires due to incorrect mounting, but when they cleaned the air intakes at the base of the windshield they broke the right side of it! when they cleaned the air intakes at the base of the windshield they broke the right side of it! More