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DePaula Mazda - Service Center

Albany, NY

4.6
461 Reviews

461 Reviews of DePaula Mazda - Service Center

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April 18, 2024

They did what they were suppose to do in the amount of time they promised More

by KATHLEENSKONEY11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa, Jim Sweeney
April 17, 2024

Labor rate is absolutely out of control. Way too expensive. Only ideal for warranty work. More

by langdoal194
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa
April 17, 2024

Great customer service! Very helpful and friendly staff! Very knowledgeable! Would go back for next service! More

by Nellie169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
April 17, 2024

I couldn't be happier with the service provided at DePaula Mazda - from the service associates to the mechanics. They are polite, fast, efficient, thorough and provide transparent backup for all work More

by callimydog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in the service department
April 14, 2024

Quick and good service. Clear instructions to wait in the shop is good. Video check is quick to see current conditions More

by yosuke.nosho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa and Kaitlyn, maybe?
April 13, 2024

I love the location The people are very friendly and courteous. The place is very clean I like how you can see what they are doing to your car being serviced. More

by janemariewarren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Westervelt , Jim Sweeney
April 11, 2024

Great staff. Always greeted with a smile. Work done on vehicle is always handled excellent. More

by hdteeth36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zak Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bev Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Miclette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Furman, Stephanie Cassella, Jim Sweeney
April 06, 2024

I came for service. The service team was a pleasure to deal with. Would recommend getting your Mazda serviced at this dealership. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
April 05, 2024

Very good customer service Took my car right in for service as soon as I arrived More

by mrudisill41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Sweeney
April 05, 2024

The service was within the time frame and the staff was polite and friendly no issues More

by tracylasher
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Sweeney
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