DePaula Mazda - Service Center

As a first time car owner, I don’t know anything about cars and all the staff are very accommodating and helpful. Answered all my questions and walked me through my first car service. Special mention to J cars and all the staff are very accommodating and helpful. Answered all my questions and walked me through my first car service. Special mention to Jeff! More

Brian conveniently assisted me with a recall and update. Quick polite professional and a clean car (washed off that road salt!). Thank you! Quick polite professional and a clean car (washed off that road salt!). Thank you! More

Very professional and efficient! The service agent was able to reset my tire pressure gauge in a timely manner. The service agent was able to reset my tire pressure gauge in a timely manner. More

The staff are always kind and professional whenever I need to go to the service center need to go to the service center More

Another good experience getting my car serviced (Inspection and oil/filter change) at DePaula Mazda (Inspection and oil/filter change) at DePaula Mazda More

They're always great! Punctual and friendly, thanks so much! Just trying to hit the minimum word count now Punctual and friendly, thanks so much! Just trying to hit the minimum word count now More

Our third service interaction with DePaula (all routine items or recalls) and each time handled very professionally, politely, and as promised (time). Thank you Dan and the service team items or recalls) and each time handled very professionally, politely, and as promised (time). Thank you Dan and the service team More

Excellent service! Everyone is knowledgeable and personable, they come to the waiting room to greet you and talk with you, no long wait time, overall very positive! Everyone is knowledgeable and personable, they come to the waiting room to greet you and talk with you, no long wait time, overall very positive! More

Poor communication from multiple people in the service department. I purchased this car in mid-October. It was back in the shop 2 weeks after purchase (should have been sooner but they did not have a loan department. I purchased this car in mid-October. It was back in the shop 2 weeks after purchase (should have been sooner but they did not have a loaner) because the adaptive cruise control was not working. I drove to this dealership twice, to try and get this problem looked at and a repair plan (I live 1 hr. away) They then had my car for 2 weeks trying to "recreate the problem" but during that time there was no communication on the process or anything, I ended up calling them. It turns out they did not listen to me at all and couldn't recreate the problem because they weren't testing for the actual situation. Once I made the actual problem clear, they were able to recreate the issue and then had to send it to a different dealership to be fixed. Three weeks after getting my car back from that problem, my car started leaking oil and smoking, turns out my high-pressure fuel pump was loose due to broken bolts. Called them and they had to come flatbed my car and drop me a loaner. Communication about this problem was slightly better, but they again had to send my car to a different dealership to have this problem fixed. Overall, after purchase my car has spent more than 3 weeks in the shop with nothing more than a sorry about the troubles. Would not recommend any part of this dealership to anyone. More

Asked to have clock changed and it was not done. It appears that someone changed my radio station and I cannot get it back. It appears that someone changed my radio station and I cannot get it back. More