DePaula Mazda

Staff was good and friendly. And office is clean so, I can wait there comfortable . And office is clean so, I can wait there comfortable . More

Very professional, friendly and effiecent people. No hassle, everything up front buying process from start to finish No hassle, everything up front buying process from start to finish More

I understand that new car dealerships use their service department as a profit center, and the efforts to add to the cost of my oil change were soft, so I’m not complaining for trying. Changing air and ca department as a profit center, and the efforts to add to the cost of my oil change were soft, so I’m not complaining for trying. Changing air and cabin filters at 15K not really necessary but if you are going to take them out to show me they are dirty, something I didn't ask you to do, why not change them for the cost of the parts? The time it took me to change both filters myself was about three minutes total but I was quoted $150 to do both, parts and labor. Your factory parts price was less than $50, I bought identical non factory filters for $25. $100 for three minutes labor is a bit high, and you did half the job already. Service advisors here are great; I can’t say enough good things about them. Video is a nice touch, and it shows that the tech is in the business to upsell; maybe he has to be to make up for the cost of producing the video. I am taking extra precautions about service with this car because I own it and because it has direct injection, so I’m changing oil and filter every 5K, but when the tech mentioned option of internal decarbonization on the video, that seems abusive to customers who don’t know better. 15K is way too early for that. I appreciated the first two oil changes were on you; this was the first I was paying for. Total price I paid was totally fair due to senior discounts offered by the advisor. It’s a 70 mile round trip for me so I’m not sure I will always return for routine service, but I was treated well and might return anyway. Overall, good experience, but it’s hard to take your service suggestions seriously when you halfheartedly make one’s well before they are necessary. More

Todd was very accommodating and knowledgeable about the car and its features. He took the time to clearly explain and demonstrate everything, and we never felt rushed. car and its features. He took the time to clearly explain and demonstrate everything, and we never felt rushed. More

WE LOVE DEPAULA MAZDA! We recently went to Depaula and were blown away by the whole experience! Not only is the dealership itself absolutely gorgeous, but every employee we We recently went to Depaula and were blown away by the whole experience! Not only is the dealership itself absolutely gorgeous, but every employee we encountered was so helpful, friendly and accommodating! No one ever made us feel pressured in any way, instead they listened to our needs and budget and worked with us until we found the perfect vehicle. Todd and Zak went above and beyond for us in every aspect. They both sat with us, clearly explained things, took their time and were patient with us, and NEVER tried to upsell-instead they both made every effort to make sure we stayed within our desired amount. I ended up renewing a lease on a CX-5 and my boyfriend went back the next day and purchased a CX-30. We both said how impressed we were with Todd and Zak’s level of knowledge, honesty, transparency and solid business sense. It is obvious that the both love their jobs and take pride in what they do. They were so professional and informative-such a fantastic car experience. We won’t ever go anywhere else! More

I owned my car before they separated from DePaula Ford. So my only experience with them is through their service department. Lisa Dugan (my service advisor) is excellent. As long as they have her, I'll kee So my only experience with them is through their service department. Lisa Dugan (my service advisor) is excellent. As long as they have her, I'll keep coming back. More

Salesman Matt was good. Sales Manager was arrogant, loved himself and not as funny as he thought. Rude and disrespectful to Matt. Sales Manager was arrogant, loved himself and not as funny as he thought. Rude and disrespectful to Matt. More

1) The drink bar did not have ice, then I could not drink iced coffee. iced coffee. More

The staff was great! The car was done at the recommended time. Highly recommend this place. The car was done at the recommended time. Highly recommend this place. More

Good as always. Took all my Mazdas here from my Mazdaspeed6 to my new CX5 Turbo Took all my Mazdas here from my Mazdaspeed6 to my new CX5 Turbo More