DePaula Mazda

Poor communication from multiple people in the service department. I purchased this car in mid-October. It was back in the shop 2 weeks after purchase (should have been sooner but they did not have a loan department. I purchased this car in mid-October. It was back in the shop 2 weeks after purchase (should have been sooner but they did not have a loaner) because the adaptive cruise control was not working. I drove to this dealership twice, to try and get this problem looked at and a repair plan (I live 1 hr. away) They then had my car for 2 weeks trying to "recreate the problem" but during that time there was no communication on the process or anything, I ended up calling them. It turns out they did not listen to me at all and couldn't recreate the problem because they weren't testing for the actual situation. Once I made the actual problem clear, they were able to recreate the issue and then had to send it to a different dealership to be fixed. Three weeks after getting my car back from that problem, my car started leaking oil and smoking, turns out my high-pressure fuel pump was loose due to broken bolts. Called them and they had to come flatbed my car and drop me a loaner. Communication about this problem was slightly better, but they again had to send my car to a different dealership to have this problem fixed. Overall, after purchase my car has spent more than 3 weeks in the shop with nothing more than a sorry about the troubles. Would not recommend any part of this dealership to anyone. More

Asked to have clock changed and it was not done. It appears that someone changed my radio station and I cannot get it back. It appears that someone changed my radio station and I cannot get it back. More

I had a great experience at DePaula buying my CX-90. The staff was friendly, knowledgeable, and never pushy. The process was smooth and transparent, and while the deal was okay, I’m happy with my new ca The staff was friendly, knowledgeable, and never pushy. The process was smooth and transparent, and while the deal was okay, I’m happy with my new car. Would recommend! More

Todd was awesome. I kept going back and forth between models and trims, and he didn't miss a beat and let me take my time. He walked me through all the features and he I kept going back and forth between models and trims, and he didn't miss a beat and let me take my time. He walked me through all the features and helped me set up everything before I left. He was quick to respond to my many texts and questions - all of this with a positive and calm demeanor. More

DePaula has performed several services on my Mazda. They have fixed some botched work from another dealership, installed an engine, and performed oil changes. I have thoroughly enjoyed working with DeP They have fixed some botched work from another dealership, installed an engine, and performed oil changes. I have thoroughly enjoyed working with DePaula Mazda as they are very professional, have great communication skills, and do outstanding work! Their service department is awesome! I would definitely recommend going to DePaula Mazda for any of your repairs, concerns or oil changes! More

friendly and fast i dropped the car the night before it was ready for pickup by 830 in the moring was ready for pickup by 830 in the moring More

Friendly, professional, and comfortable waiting area with minimal wait time and a discount. Thank you! minimal wait time and a discount. Thank you! More

Great experience. My husband got his car from this dealership earlier this year, and I knew when it was my time I’d be returning My husband got his car from this dealership earlier this year, and I knew when it was my time I’d be returning More

Great place to get your services done explains things to a tee I recommend them any day a tee I recommend them any day More

Great customer service, they don't try to up sell anything. Clean comfortable waiting area. anything. Clean comfortable waiting area. More