DePaula Mazda

I have never had such a great experience shopping for a car! Lauren and Frank were so awesome!! I will definitely tell everyone I know that is looking for a car to go see them! car! Lauren and Frank were so awesome!! I will definitely tell everyone I know that is looking for a car to go see them! More

I was promptly greeted when I arrived and the service order was written up with a senior discount applied. A 360 video link was sent to me to watch the technician check out the undercarriage (all was ok order was written up with a senior discount applied. A 360 video link was sent to me to watch the technician check out the undercarriage (all was okay). The work was finished in the time frame as promised. More

Jay Newell and Albert Rodriquez are true professionals! They made our purchase very enjoyable. The dealership is modern, clean and very accommodating. They made our purchase very enjoyable. The dealership is modern, clean and very accommodating. More

Provided the service asked for; identified and addressed an outstanding recall; did not try to upsell me on any additional service or products that were unnecessary. an outstanding recall; did not try to upsell me on any additional service or products that were unnecessary. More

Quick service, good communication, work done correctly. Nice waiting area. The video walkthrough is excellent and a time saver. Nice waiting area. The video walkthrough is excellent and a time saver. More

Just purchased from DePaula Mazda and I feel compelled to extend my deepest appreciation for the service I received. Everyone was so attentive and kind, the showroom is impeccable, and the service was beyo extend my deepest appreciation for the service I received. Everyone was so attentive and kind, the showroom is impeccable, and the service was beyond accommodating. Kudos to DePaula Mazda for training their staff to provide such outstanding customer service. Special thanks to Albert for going above and beyond so I could have my new car on my birthday!🎉 More

Staff was good and friendly. And office is clean so, I can wait there comfortable . And office is clean so, I can wait there comfortable . More

Very professional, friendly and effiecent people. No hassle, everything up front buying process from start to finish No hassle, everything up front buying process from start to finish More

I understand that new car dealerships use their service department as a profit center, and the efforts to add to the cost of my oil change were soft, so I’m not complaining for trying. Changing air and ca department as a profit center, and the efforts to add to the cost of my oil change were soft, so I’m not complaining for trying. Changing air and cabin filters at 15K not really necessary but if you are going to take them out to show me they are dirty, something I didn't ask you to do, why not change them for the cost of the parts? The time it took me to change both filters myself was about three minutes total but I was quoted $150 to do both, parts and labor. Your factory parts price was less than $50, I bought identical non factory filters for $25. $100 for three minutes labor is a bit high, and you did half the job already. Service advisors here are great; I can’t say enough good things about them. Video is a nice touch, and it shows that the tech is in the business to upsell; maybe he has to be to make up for the cost of producing the video. I am taking extra precautions about service with this car because I own it and because it has direct injection, so I’m changing oil and filter every 5K, but when the tech mentioned option of internal decarbonization on the video, that seems abusive to customers who don’t know better. 15K is way too early for that. I appreciated the first two oil changes were on you; this was the first I was paying for. Total price I paid was totally fair due to senior discounts offered by the advisor. It’s a 70 mile round trip for me so I’m not sure I will always return for routine service, but I was treated well and might return anyway. Overall, good experience, but it’s hard to take your service suggestions seriously when you halfheartedly make one’s well before they are necessary. More

Todd was very accommodating and knowledgeable about the car and its features. He took the time to clearly explain and demonstrate everything, and we never felt rushed. car and its features. He took the time to clearly explain and demonstrate everything, and we never felt rushed. More