DePaula Ford - Service Center

#15BLACKMAMBA spot on service working with the service department is always a pleasure no hassle and the techs always treat my car with respect I would recommend spot on service working with the service department is always a pleasure no hassle and the techs always treat my car with respect I would recommend to others More

service very friendly and knowledgeable. I feel confident bringing my vehicle in to be serviced without being pressured to have extra service tagged on. e very friendly and knowledgeable. I feel confident bringing my vehicle in to be serviced without being pressured to have extra service tagged on. everything explained. More

Excellent Service I have been taking my 2006 Ford Escape to DePaula (fomerly Orange Motors) for years. It's great to have Lenny back on Ford service from Mazda. After I have been taking my 2006 Ford Escape to DePaula (fomerly Orange Motors) for years. It's great to have Lenny back on Ford service from Mazda. After my visit my vehicle runs like new. More

Back wiper blade broke off the back of Ford C-Max. Did not have an appointment but stopped in a bit before noon on a Tuesday. Interviewed with service tech very quickly. He was cheerful friendly profes Did not have an appointment but stopped in a bit before noon on a Tuesday. Interviewed with service tech very quickly. He was cheerful friendly professional and efficient. Gave me an estimate on price and timing but warned me that upon examination of the damage there might be a bit higher cost. Work was completed without any additional cost and in 1/2 the time estimated. After getting the word from my tech that all was done I was paid and out in 10 minutes. Tech had had my car brought to service door so I stepped out of shop and into my car. Great service tech and great job done. Thank you. More

Billy is Great Billy was great kept me up to date at all times. I'll be back if anything is needed in the future for sure because of him. Billy was great kept me up to date at all times. I'll be back if anything is needed in the future for sure because of him. More

Oil change Thank you to M. DeMartino and Francis (and staff) for handling my recent oil change and looking after my vehicle with professionalism. I look forward Thank you to M. DeMartino and Francis (and staff) for handling my recent oil change and looking after my vehicle with professionalism. I look forward to continuing to have my vehicle serviced at this location and working with the staff for all of my future needs. More

customer service excellent- from phone to manager I called them because I had always gone to ORange Ford in LAtham- after being treated like they couldn't be bothered with me when I called for an app I called them because I had always gone to ORange Ford in LAtham- after being treated like they couldn't be bothered with me when I called for an appointment- I went to DePaula- an absolutely different experience from the appointment call through pick up and the technicians. Highly recommend! More

Recall of Vehicle. Service was very professional and was taken in at appointed time. Didn't have to wait to long for work to be done and staff was very helpful.. Service was very professional and was taken in at appointed time. Didn't have to wait to long for work to be done and staff was very helpful.. More

Good service and courtesy, too. I needed a check of an issue that developed. It was quickly diagnosed and part ordered (not a safety issue). Will return when part is received in a fe I needed a check of an issue that developed. It was quickly diagnosed and part ordered (not a safety issue). Will return when part is received in a few days to have it installed. The dealership will call with a appointment ASAP. Quick and easy diagnosis and assurance of a follow up call and appointment. More

Great Josh was great he was helpful as always and took very good care of me. I will only work with him for now on!! Thanks Josh again. Josh was great he was helpful as always and took very good care of me. I will only work with him for now on!! Thanks Josh again. More