DePaula Ford - Service Center

Top notch service for a recall on my vehicle. I always receive excellent service when I bring my Ford Focus in for service. This trip was for a recall to fix a problem with the fuel tank. Lenny F I always receive excellent service when I bring my Ford Focus in for service. This trip was for a recall to fix a problem with the fuel tank. Lenny Farnum arranged my appointment and estimated the repair time to be 1-1.5 hours. I left the dealership right on time. Lenny is always polite, courteous and most helpful whenever I need to have my car serviced. He is knowledgeable in all aspects of car repair. He is truly an asset to the DePaula Family. I really like the sign-in board because it allows customers the chance to run errands while the car is being serviced. On a personal note, I think the furniture in the waiting area could use some updating. More

repair Truck was inoperable. Arranged a tow with AAA to DePaula. They arranged a rental car for me through my extended warranty. Let me know what the prob Truck was inoperable. Arranged a tow with AAA to DePaula. They arranged a rental car for me through my extended warranty. Let me know what the problem was in 24 hours and fixed in 48 hours. I'm very satisfied. More

At 71 years old, its the best dealership I've worked with. They had to order parts for my repair. I had purchased a used car warranty from them when I purchased my Explorer. They gave me a loaner with only 6 m They had to order parts for my repair. I had purchased a used car warranty from them when I purchased my Explorer. They gave me a loaner with only 6 miles on it. I had it for three days. The repair was perfect. No hidden surprises you get from some dealers as to what needs to be done. The work was done right the first time. I live in Queensbury, but will be buying all my cars from DePaula. More

Great service as always Got and oil change and tire rotation. Was in and out in about 35 minutes and they threw in a carwash. The best dealer service around the capital distr Got and oil change and tire rotation. Was in and out in about 35 minutes and they threw in a carwash. The best dealer service around the capital district More

The service was excellent including the reasonable price. I went there to fix toe link which was one of recall items and they also found my car would need an oil change soon. I let them take care of both r I went there to fix toe link which was one of recall items and they also found my car would need an oil change soon. I let them take care of both recall item and oil change with synthetic. Both items were done in time and the price of synthetic oil change was reasonable too. More

Great Experience The Service department at DePaula Ford is fantastic. For some many years we have had to tolerate other service departments at other dealerships. Those The Service department at DePaula Ford is fantastic. For some many years we have had to tolerate other service departments at other dealerships. Those experiences were horrible! For this appointment, our service advisor was new. I believe his name was Billy. He did a great job. He listened to us, as far as what we needed service to do. He kept us informed. Our car was ready within the time he told us. More

Highly recommended Highly recommended. Lenny was fantastic in service. He is very good at dealing with his customers. He treats them like family. He is kind and consi Highly recommended. Lenny was fantastic in service. He is very good at dealing with his customers. He treats them like family. He is kind and considerate. More

DePaula Ford The staff was very personable and professional. They explained everything they were going to do. I like the board where they keep track of the people The staff was very personable and professional. They explained everything they were going to do. I like the board where they keep track of the people waiting and are aware how long they have been there. They did nor try to sell me anything I didn't need.I won't go to places that do. The wait was reasonable, the water and other treats were appraciated. More

Great workmanship, positive staff, easy to deal with I had an accident and chose DePaula Ford to fix my car. Even though I own a Honda, they were recommended and I found them most helpful after comparing I had an accident and chose DePaula Ford to fix my car. Even though I own a Honda, they were recommended and I found them most helpful after comparing them to other collision centers. Excellent service and friendly, knowledgeable staff made my experience as positive as it could be. More

Excellent customer care & workmanship just very polite & helpful people. It's a pleasant environment while you wait, coffee, snacks, fresh fruit, and water. i would recommend DePaula to a just very polite & helpful people. It's a pleasant environment while you wait, coffee, snacks, fresh fruit, and water. i would recommend DePaula to a friend. More