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DePaula Ford - Service Center

Albany, NY

4.6
2,586 Reviews

2,586 Reviews of DePaula Ford - Service Center

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July 07, 2021

Very pleased with Justin at DePaula’s response to my repair issue. Excellent and timely service. I intend to continue purchasing and servicing my vehicles at DePaula. More

by laurencesoronen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
July 07, 2021

Efficient and clean. Nice attention to details with video review of car. Ease of scheduling and a comfortable waiting area. They were helpful in suggesting additionally needed service. More

by TDVALENTINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
July 03, 2021

Service was timely and staff helpful and friendly.Great expert More

by STEVEN16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Brogue
July 03, 2021

Excellent service! Very happy and impressed with the courteous, efficient staff! Justin and Josh/Service dept. are great reps for DePaula Ford! Also, Josh Halse is also very helpful, knowledgeable, and More

by Nick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Halse, Josh Brogue
July 02, 2021

My repair was done completely, correctly and on time. very pleased with result More

by CHRIS.X.NEMETH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collision center also
July 02, 2021

I am always happy with the prompt and courteous service we receive from your service team. They always keep me informed of what is being done. More

by DJGIROUX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
July 01, 2021

I purchased my Ford Edge about a year ago and so far all service and sales have been great. More

by Michele Pacifici
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shear, Crystal Blackman
July 01, 2021

Fast service, knowledgeable staff and kept me informed throughout the process More

by JDOMB32
Recommend Dealer
Yes
Employees Worked With
Josh Brogue
July 01, 2021

Service was terrific . Advisors were very helpful and greeted me right away. Service manager Justin was so helpful. Great experience!!! More

by ANITASIDDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Brogue, Crystal Blackman
June 30, 2021

Depaula Ford was very professional and tried very hard to work with me even though corporate would not help me out. I would recommend this service center to others. More

by Gbmcn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Brogue
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