DePaula Chevrolet - Service Center

I understand times are difficult. . however, I started getting my cars serviced here 10 years ago, it has gotten worse and worse and worse. This last time may be the last straw. So ma . however, I started getting my cars serviced here 10 years ago, it has gotten worse and worse and worse. This last time may be the last straw. So many things to say. I had my cams replaced and my drivers side window motor replaced. Afterward my car alarm would randomly go off all times of the day and my car would tell me a door was open while I was driving (super annoying) then about a half month later, my car nearly exploded as the engine overheated while I was on the highway (on call at the hospital responding to a heart attack). I pulled over as soon as I could and arranged for my coworker to pick me up on their way in (patient was fine). I also called the dealership and informed them I would need a loaner until the dealership could fix my car (as I suspect they messed something up just like the alarm and the car telling me the doors were u locked). Nobody got back to me. Luckily I was able to borrow my father in laws car. They deny this was their fault and said it was a cracked manifold and later told me it was the water pump? Meanwhile I saw the engine coolant leaking from a hose, so not quite sure what manifold is cracked or what pump was shot. Either way I then went to the sales people (before I picked my car up) because I had scheduled a meeting to look at EVs. The incompetence in their sales was worse than their service in the garage. The sales people literally saw me on a phone call and decided it was an appropriate time to interrupt and introduce themselves. They then knew less about the cars than I did, and were not aware that Chevy was making an EV version of the equinox. Anyway. Overal this was a terrible experience, and I was leaning toward buying my next car there (like I did last time) but now it’s incredibly unlikely. More

Had four new tires put on my 2020 siverado. Spent more time there than planned but service was good and a reasonable price. Spent more time there than planned but service was good and a reasonable price. More

Always courteous and professional. You do show customer care. This time, somehow missed a few notification, however is was easy enough to contact service dept for updates. You do show customer care. This time, somehow missed a few notification, however is was easy enough to contact service dept for updates. More

I will be back got there early took my truck in a few minutes all I seen was clean minutes all I seen was clean More

The worst customer service I’ve ever experienced in my life! I will never return. life! I will never return. More

Had brakes done on truck Mechanic never cleaned his hand prints of the wheels . You would think after your spending thousand bucks your wheels would be clean prints of the wheels . You would think after your spending thousand bucks your wheels would be clean More

Service was slow and I wasn’t told they were running hours behind I had to ask. My appt was at 12 I went at check on my truck at 130 and they haven’t even brought it back yet. I was told they were runni hours behind I had to ask. My appt was at 12 I went at check on my truck at 130 and they haven’t even brought it back yet. I was told they were running an hour behind then. I was there for an oil change. More

The service call and the shuttle service was excellent. Just got conflicting information for the battery swap for my Bolt from the person in charge of the battery swap program at DePaul. I am not sure if Just got conflicting information for the battery swap for my Bolt from the person in charge of the battery swap program at DePaul. I am not sure if my car was sanitary after the service call. Nothing was said. Do you still offer complimentary car wash? More

Chuck was very helpful. Also Lisa was great with helping me with GM rewards points. Thanks! Also Lisa was great with helping me with GM rewards points. Thanks! More

went in for an oil change and a recall for my jack , I was told about an hour , it took about 3 hours, and never received the complimentary car wash was told about an hour , it took about 3 hours, and never received the complimentary car wash More