DePaula Chevrolet - Service Center

I went in for a key replacement. The day prior I went to the parts center to see if they had the key and fob in stock and I was told that they did. So I had an appointment made with The day prior I went to the parts center to see if they had the key and fob in stock and I was told that they did. So I had an appointment made with the service center for the key replacement. I arrived for my appointment and was told that it would be an hour to an hour and a half. After waiting for 45 minutes, the service advisor told me that the work could not be completed because there was no key and fob in stock, it would have to be ordered, and service rescheduled. I waited 45 minutes for the crew to discover there was no parts, I don’t understand how it wasn’t realized sooner. More

Everyone here is super friendly and extremely helpful and informative couldn’t choose a better dealership informative couldn’t choose a better dealership More

Called because my 2029 gmc acadia wasn't registering park. The girl that picked up the phone to bring it in right away. After arriving there was told they couldn't even get it in till the following Mond park. The girl that picked up the phone to bring it in right away. After arriving there was told they couldn't even get it in till the following Monday because it was a Friday. The service writer took his time getting the information from me and I told him at the time I dropped off that I had an extended warranty and asked if he knew if it would be covered or not. He said he'd have to call which is fine. My friend was the mechanic that got my suv. He didn't get it in till Tuesday and the Service writer didn't call to find out if it was covered under warranty till tuesday when the parts were ordered. Was told that the parts would be in Wednesday. Part didn't come in wasn't told about the parts not coming in. I called Thursday and was told the parts came in but won't be done till Friday morning. Thursday was the first time the service writer had finally told me that it was covered under warranty. Found out he didn't call the gmc extended warranty company till Thursday and at this point it took them a week to return my suv to me. If anyone goes to this dealership the service writer Rob is ridiculous and do your self a favor and do not go to him. Go to any other service writer. More

Wait was a bit long but overall not a bad experience. Price was what I expected for a dealer. Staff were friendly and accommodating.. Price was what I expected for a dealer. Staff were friendly and accommodating.. More

Vehicle was done at the time we were told on phone by whom ever booked the appointment whom ever booked the appointment More

Five stars. Every visit is quick and accommodating and the service is always great. Will always choose depaula. Every visit is quick and accommodating and the service is always great. Will always choose depaula. More

Fair honest and trustworthy. Excellent customer service and not a long wait time. Will come back again Excellent customer service and not a long wait time. Will come back again More

DePaula always does a fantastic job service my vehicle Very friendly employees always smilies Thank you for making every visit phenomenal Very friendly employees always smilies Thank you for making every visit phenomenal More

I was going away and needed to tow a trailer with my truck. The next service appointment wasn’t for a couple of weeks so I went in and asked if they could please move it up because I didn’t feel my truc truck. The next service appointment wasn’t for a couple of weeks so I went in and asked if they could please move it up because I didn’t feel my truck was safe to drive and it was a Trip meeting family after my mom had passed last year. Chuck was amazing got my truck fixed and when they had to Finish at the day I was leaving, instead of the day before I promised, they actually delivered it to my house because I had no way to get it. I am very thankful and appreciative More

Traci was very helpful and provided great service and advice. Thank you Traci! I appreciate your quick, courtesy and efficient service advice. Thank you Traci! I appreciate your quick, courtesy and efficient service More