DePaula Chevrolet - Service Center

I had a recurring major problem with my 2011 Equinox and DePaula and General Motors were unable to solve it, not for lack of trying. The service people at DePaula never once gave me the impression that I w DePaula and General Motors were unable to solve it, not for lack of trying. The service people at DePaula never once gave me the impression that I was being a pain. I asked that consideration be given to replacing the vehicle since it could not be depended upon. It took about 3 months, but DePaula advocated for me to GM and I picked up my new 2012 Equinox last week. I have been a loyal GM owner for 40 years and have all of my family members driving GM cars as well. I have been a staunch advocate of DePaula since I bought the first Equinox in May of 2011 and have sent several friends there. More

First off, they have horrible communication between First off, they have horrible communication between departments. Secondly, they did not fix the problem I had even though they claimed they did. Aft First off, they have horrible communication between departments. Secondly, they did not fix the problem I had even though they claimed they did. After "adjusting" my sunroof they were even kind enough to leave some loose screws, how thoughtful. They need to hire people that can correctly diagnose problems because after all of that xxxxxxxx my car is still leaking! My drivers floor is ALWAYS wet and there are still sounds of water sloshing around. I have even poured water over the exterior and can see for myself it is still leaking. The water is still not draining properly. If you want your car fixed right the FIRST time, do yourself a favor and stay away from this place. I will never step foot in here again. More

Everyone is professional and I felt that I was treated fairly. People did not try and oversell anything, like most car dealers do. The showroom was clean, and they created a very relaxed environment for fairly. People did not try and oversell anything, like most car dealers do. The showroom was clean, and they created a very relaxed environment for people who had to stay in the dealership waiting for repairs. More

Everytime I go to De Paula, they try and screw me out of more money. It's like they find things to charge me for. One time I had to drive home without an inspection sticker because of my clear turn signal more money. It's like they find things to charge me for. One time I had to drive home without an inspection sticker because of my clear turn signals. So now all I do is take my stock lenses with me, change them in the parking lot, get inspected, and swap them back. Also, since they have 4 difference service "teams", if you don't know which color "team" you are in, you're in trouble. If your "team" representative isn't at his desk, the other 3 reps won't do a xxxx thing to help you. Heaven forbid you actually had a life outside of the dealership. DO NOT go to this dealership!! I cannot stress this enough. They will find some way for you to walk out of there at least $300 lighter. More