DePaula Chevrolet - Service Center

Please give Mike a raise. He deserves it. He does a great job every time I am in for service. I know his job is not always easy. I did it for 10 years. job every time I am in for service. I know his job is not always easy. I did it for 10 years. More

I will say the folks who I worked with were very professional even though I was not the easiest to deal with the day of service. professional even though I was not the easiest to deal with the day of service. More

My service advisor is amazing and great to work with. Every time I bring my truck for service it is done in a timely manner. Every time I bring my truck for service it is done in a timely manner. More

I went to DePaula for routine maintenance e. g. Oil change and tire rotation and somehow walked out of there with a New York State inspection that I never requested (and was not even due until October change and tire rotation and somehow walked out of there with a New York State inspection that I never requested (and was not even due until October 2021). Was informed that the person doing the service on my vehicle “misread” the service slip. This also extended my wait time in the dealership. Don’t understand why the person working on my vehicle didn’t question doing an inspection prior to initiating the service especially since the sticker on the windshield clearly indicated it was not due for 9 more months. (Now the month for the New York State inspection and registration are different). More

They were very helpful and friendly. I received a video explaining the work they were preforming which was very informative. Excellent great service would recommend DePaula to my friends and family withou explaining the work they were preforming which was very informative. Excellent great service would recommend DePaula to my friends and family without hesitation. More

Service was attentive though they did not work on my car the day that I had the appointment scheduled for , but the day after. This was a bit of an inconvenience as I had already been without my vehicle wa the day that I had the appointment scheduled for , but the day after. This was a bit of an inconvenience as I had already been without my vehicle waiting for the appt for over 1 1/2 weeks. Chuck was great in keeping lines of communication open once the process actually began. More

Service team was prompt in diagnosing the issue and getting the correct part ordered. Good communication and car was repaired a day after receiving the new part. Good COVID safety precautions like cove getting the correct part ordered. Good communication and car was repaired a day after receiving the new part. Good COVID safety precautions like covering the seat and steering wheel. More

As always great service. Received the service in the time that was promised. Always a friendly smile awaited me when I arrived. They checked my service records to see what was needed at this time that was promised. Always a friendly smile awaited me when I arrived. They checked my service records to see what was needed at this time More

Very pleased. A year since I had been there. Much more reasonable time for service than last year. Appreciated being greeted by employees walking past. reasonable time for service than last year. Appreciated being greeted by employees walking past. More

Alex was awesome! Fast service great attention to detail and very helpful with my recall and oil change. Thank you for your time and consideration and very helpful with my recall and oil change. Thank you for your time and consideration More