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DePaula Chevrolet - Service Center

Albany, NY

4.2
2,183 Reviews

2,183 Reviews of DePaula Chevrolet - Service Center

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February 25, 2021

Waste of time. Issue was never resolved and none of the things the vehicle was brought in for was even done. Never had luck with the service department here. More

by KSLAVIN599
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dennis Walters
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

DePaula Chevrolet responded

Hello, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact me to get in touch so we can work towards an understanding. Thank you. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

February 24, 2021

I have purchased a few cars from thus dealer ship always a smooth ride. I.JUST had major repairs done on my van which I purchased at this dealer ship and the treatment I received from servuce to.autobody wa More

by WALLSBYWALKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dario Arango, Dave Plante, Cullan Hanna
Mar 01, 2021 -

DePaula Chevrolet responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

February 23, 2021

Brought the truck in for a intermittent problem that apparently never can be reproduced unless it’s 3 hours away dragging one of my 3 trailers. The wonderful scheduling department schedules me 2 weeks More

by ALANMMOSTEKDESIGNS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chuck Richardson
February 23, 2021

Great job yet again. Services were quick and efficient. I purchased my Chevy Trax a year ago from Jose!! So glad I did!! Great job Chevy DePaula!! More

by NBETHMANN130924
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan smith, Jose Coffil, Javon Nelson, Mike Haynes
February 23, 2021

All service personnel was helpful my vehicle was returned add time it was promise All the parts for my recalls wasn’t in which was a little inconvenient because now I’llNeed another appointment parts seems t More

by MRBUTLER1950@yahoo.com
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cade Saba, Jason Keville, Rick Medico
February 23, 2021

I had an emergency coolant leak on a Saturday and they took me right in. The repair required parts that had a several day wait time so they gave me a great new loaner. The repair was completed within the More

by magic juan
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Haynes
February 23, 2021

Dave always has a professional attitude and is straightforward as far as how long the vehicle will be tied up while getting serviced so your not sitting around. More

by LDOLMO
Customer Service
Recommend Dealer
Yes
Employees Worked With
David Plante
February 22, 2021

Great job! In and out! Dave was fantastic! Dave and team were super helpful in getting the correct tires I needed for my truck! Work was super clean! More

by JEDBIERMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Plante, David Plante
February 22, 2021

Always so pleased, the service team is kind and professional. I always feel like they listen and don’t try to upsell me things I don’t really need More

by vandm52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CJ Landy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda in service was amazing , Mark Vandenburgh
February 21, 2021

Courteous, kind and timely. Service department filled me in on what needed to be done and the recall repair was done quickly and painlessly. Excellent More

by cambells
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Vandenburgh
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