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DePaula Chevrolet - Service Center

Albany, NY

4.2
2,183 Reviews

2,183 Reviews of DePaula Chevrolet - Service Center

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March 01, 2021

Dave plant has been my service manager and the last two trucks that I’ve bought there he is always very considerate willing to listen to what my problems are and take care of what needs to be done he’s an More

by QUISTYJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Plante
Mar 03, 2021 -

DePaula Chevrolet responded

We appreciate the time you took out of your day to provide this feedback. At Depaula Chevrolet Inc, our goal is to provide nothing short of a 5-star experience for all our customers and we apologize for falling short in this instance. Please get in touch with us at your earliest convenience so we can learn more about your visit. Thank you! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

February 28, 2021

I'm always pleased the way they take care of me when I call they and take of my vehicle very friendly professional and honest More

by RMONSERRATE22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Terrell, Alex Haynes
Mar 03, 2021 -

DePaula Chevrolet responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the work performed on their vehicle. We look forward to seeing you again. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

February 28, 2021

All the staff was extremely helpful, knowledgeable and friendly. I was kept up to date and my truck was done extremely quickly. I will definitely continue to use DePaula More

by Flimflam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Haynes
Mar 03, 2021 -

DePaula Chevrolet responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

February 28, 2021

I got the best deal on my Hot Red Chevrolet Cruz 2 years ago! From Sales to getting my spare tire package with GM..and DePaula Chevrolet... Thank-you...the ride and pickup on the Car is excellent!!! Thank-y More

by FITZPATRICKJUDY5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Richardson
Mar 03, 2021 -

DePaula Chevrolet responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

February 27, 2021

Extremely happy with service at DePaula Chevy. Check engine light came on was able to get in same day and get checked immediately. Was a simple fix, and was kept updated on process of repairs. Chuck, More

by SPOTTER8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Restino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Vandenburgh, Gary Grimley, Mike Haynes, Alex Haynes, Chuck Richardson
Mar 03, 2021 -

DePaula Chevrolet responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

February 26, 2021

Great service. Handled Covid protocols well. Provided video of the work and suggested what work should be done now and what could wait. Fast service. More

by LYNNEANN15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Haynes
Mar 02, 2021 -

DePaula Chevrolet responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the work performed on their vehicle. We look forward to seeing you again. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

February 26, 2021

Oil change and tire rotation with an alignment. The service is good, but always takes hours ( 2 1/2) to get done even with an appointment. More

by mzucchelli82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Scott
Mar 03, 2021 -

DePaula Chevrolet responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

February 25, 2021

Very fast service, the detailed video that gave recommendations for items that may be of concern was very helpful. Very responsive to any questions I had as well. More

by Pfrenyea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Terrell, Alex Haynes
Mar 02, 2021 -

DePaula Chevrolet responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

February 25, 2021

I am always impressed with the service that is received at DePaula. I miss the coffee but understand the lack there of due to COVID. I look forward to a long relationship with DePaula More

by RON_LACHANCE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Terrell, Alex Haynes
Mar 02, 2021 -

DePaula Chevrolet responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

February 25, 2021

Amazing people and Service. Will always recommend DePaula Chevrolet for buying, leasing, and whatever else you are looking to have done. The best Dealership in Albany More

by DLCLARK1224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

DePaula Chevrolet responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

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