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DePaula Chevrolet - Service Center

Albany, NY

4.2
2,183 Reviews

2,183 Reviews of DePaula Chevrolet - Service Center

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March 05, 2021

Thanx to Chuck for installing My New Refurbished Motor & explaining things to me that I could understand... Thanx to Laurie for taking care of of me with The rental car & helping me when I got locked out of More

by LEYLEYBUG2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laurie Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Richardson
Mar 09, 2021 -

DePaula Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 04, 2021

Amazing customer service and the mechanic definitely knew his stuff! I would highly recommend DePaula to everyone. Fast and friendly service. Clean waiting area with chairs spaced for distancing. More

by Ckgirl2525
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Pierce, Mike Haynes
Mar 09, 2021 -

DePaula Chevrolet responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 04, 2021

Took car in on time and finished work in a timely manner. All staff were friendly. I I I I I I I I I More

by DRETTIG64
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Scott
Mar 09, 2021 -

DePaula Chevrolet responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 03, 2021

I was having trouble with my Chevy Equinox couldn’t understand why it wouldn’t turn over and start....I called and even though they were booked for the day they aloud me to come in and found the proble More

by ddegonza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Altieri, Jeremy Terrell
Mar 08, 2021 -

DePaula Chevrolet responded

Thank you for putting your trust in Depaula Chevrolet Inc! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 03, 2021

Have been going to DePaula since 2011/2012 only had a great experience with all I have dealt with. I'm a 100% satisfied customer. More

by SPRECIOUSMOMENTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Scott
Mar 08, 2021 -

DePaula Chevrolet responded

Hi and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 03, 2021

Awesome service as always awesome service as always awesome service as always awesome service as always awesome service as always awesome service as always Awesome More

by BMAC113
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CJ Landy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Haynes
Mar 05, 2021 -

DePaula Chevrolet responded

Thank you for taking the time to submit this awesome feedback. Hearing that you received excellent service from one of our team members is always encouraging and reassures us of our commitment to our customers. We look forward to doing business with you again in the future! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 03, 2021

The device is wonderful. My service advisor Richard Medico saved me $125 by informing me of my rewards points and how to use them ! How great is that ! More

by KAREN195712
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Medico
Mar 08, 2021 -

DePaula Chevrolet responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Richard does for Depaula Chevrolet Inc and our customers. Hope to see you again soon! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 02, 2021

Great customer service provided with constant updates on findings and actions needed to be completed. Always very pleased with the quality and the time it takes to complete the work. More

by Shamm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
CJ Landy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Plante, Mike Haynes, Chuck Richardson
Mar 05, 2021 -

DePaula Chevrolet responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 02, 2021

Service with the advisor is good but the service there overall is never satisfying due to I spend so much money and always still have to come back for something I'm never pleased. More

by Diana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rick Medico
Mar 03, 2021 -

DePaula Chevrolet responded

Thank you for taking the time to provide us with this feedback. We appreciate hearing from our customers because it allows us to constantly improve ourselves and the services we offer. However, it appears the impression you were left with following your visit to our dealership is not up to our standards. We would appreciate the opportunity to turn this experience around. Please contact me directly whenever you have a moment so we can discuss your visit together. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 01, 2021

Things were fine, the work was performed as promised and on time. The only slight knock would be that despite having an appointment and showing up right on time, the intake person with an iPad needed to go More

by MATT.HULIHAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Medico
Mar 04, 2021 -

DePaula Chevrolet responded

Thank you for the great feedback, Matt! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

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