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DePaula Chevrolet - Service Center

Albany, NY

4.2
2,183 Reviews

2,183 Reviews of DePaula Chevrolet - Service Center

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March 07, 2021

I have had two experiences with depaula service department. Both of those experience have been amazingly positive. I have an aftermarket warranty, zurich. I purchased the equinox and warranty from More

by JIMQUINN99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Haynes
Mar 10, 2021 -

DePaula Chevrolet responded

We are so glad to read that you had such a positive experience at our dealership, Jim! We can't wait to see you again soon. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 07, 2021

Very helpful with the vehicle, great dealership, every time I bring the vehicle in the service is great, the service people take care of any need of the vehicle thanks for everything More

by NOSLENU22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Plante
Mar 10, 2021 -

DePaula Chevrolet responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Depaula Chevrolet Inc, we value our customers and we look forward to seeing you on your next visit. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 06, 2021

Great service, easy to work with, and pleased with how quick things got done. I appreciate that everyone kept in touch to keep me updated with the progress of my vehicle. More

by REBEKAHB155
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Haynes
Mar 10, 2021 -

DePaula Chevrolet responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. At Depaula Chevrolet Inc, we value our customers and we look forward to seeing you on your next visit. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 06, 2021

Did excellent job to get my work done and when I needed it.was in contact with me throughout. I am very pleased with the care my vehicle received. More

by MATTHEW.MCDONALD
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Haynes
Mar 10, 2021 -

DePaula Chevrolet responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Depaula Chevrolet Inc, we value our customers and we look forward to seeing you on your next visit. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 06, 2021

I showed up on time and was out within an hour thank you for getting me out in as promised happy-to know you offered car wash More

by CLAYTON.LEISENFELDER
Recommend Dealer
Yes
Employees Worked With
Alex Haynes
Mar 10, 2021 -

DePaula Chevrolet responded

Clayton, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 05, 2021

We are fairly new to the area and bought our new equinox out of town where we previously resided. This was our 1st oil change & check-up as well as 1st time at your dealership. We were very happy with the More

by mkane4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CJ Landy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Haynes, Alex Haynes
Mar 10, 2021 -

DePaula Chevrolet responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 05, 2021

Everything was great. Alex was unbelievably helpful and made the experience seamless and very easy for me. I couldn’t be happier with my service. More

by FOLEYSHAYN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Haynes
Mar 10, 2021 -

DePaula Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 05, 2021

I couldn’t have had a better experience at a car dealership for service. Amanda was extremely friendly and professional!!! I would definitely recommend DePaula to my friends. More

by JESSICA.WAGAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda / service center
Mar 10, 2021 -

DePaula Chevrolet responded

We cannot thank you enough for your wonderful review of Depaula Chevrolet Inc and for your recommendation! It was a pleasure to assist you Jessica and please let us know when we can do so again! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 05, 2021

I am always pleased with customer service and the service department. Overall the experience at DePaula is always excellent! Thank you for the service you provide your customers! More

by LIA915
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

DePaula Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 05, 2021

Great service from Dave Plante keeps us coming back. Not too thrilled with the sales dept but service has been good. Thank you for continuing to take care of our family More

by 1989FIREFIGHTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Plante
Mar 10, 2021 -

DePaula Chevrolet responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks again for taking the time to write this review. It really matters to our dealership! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

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