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DePaula Chevrolet - Service Center

Albany, NY

4.2
2,183 Reviews

2,183 Reviews of DePaula Chevrolet - Service Center

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March 12, 2021

Great service. Rick in the service department kept me up to date via text message of certain work that needed to be added on and was very thorough and personable. Overall great experience. More

by pr29barr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Medico
Mar 17, 2021 -

DePaula Chevrolet responded

Thank you for taking the time to write this review. We are pleased to hear that Rick was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 11, 2021

The service provided by the staff was excellent. I think $49.99 to plug a tire is a little pricey. The woman that cashed me out was very helpful and polite. More

by KELBO116
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Haynes
Mar 16, 2021 -

DePaula Chevrolet responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 11, 2021

I came for a car inspection. Everyone was polite and courteous and the work was done in the time specified. I also appreciated the free car wash. More

by OAKHILLXC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Scott
Mar 16, 2021 -

DePaula Chevrolet responded

We are glad to hear you enjoyed your recent visit to our service department. At Depaula Chevrolet we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 10, 2021

Great job! They made sure I was informed every step of the way. It brought a lot of comfort knowing what was happening in real time More

by vinnyroman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

DePaula Chevrolet responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 10, 2021

Very conveniently located and very pleasant people. Sometimes hard to do the deal to buy a car but I’m usually successful. I bought many cars there. Service is great. Dennis the service manager is high More

by HARRYO46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Haynes, Alex Haynes
Mar 15, 2021 -

DePaula Chevrolet responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 10, 2021

Good processes in place in the service dept. They always get me in and out with no waiting around. They provide good advice and keep me informed. More

by JESSYKNOBLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Scott
Mar 15, 2021 -

DePaula Chevrolet responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 10, 2021

Fast reliable service. My vehicles starter went out. The mechanic was able to diagnose and repair in short period of time. The SUV is running great and back on the road. More

by SFCDREW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
CJ Landy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Richardson
Mar 15, 2021 -

DePaula Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 09, 2021

Jeremy was quick to get in touch with me and find out what the issue was and to let me know he’d contact me again before doing any work! He was great to work with. Thanks so much for your help. More

by COBYCELT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Terrell
Mar 12, 2021 -

DePaula Chevrolet responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 07, 2021

Great customer service. They got me in for an appointment within two days of calling. dropped off my car. Picked up that afternoon. They took the precautions for COVID extremely serious. More

by brittany.marin217@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Haynes
Mar 10, 2021 -

DePaula Chevrolet responded

I appreciate you taking the time to leave this feedback, Brittany. The safety and satisfaction of our customers is of the utmost importance, and I am glad to hear that our team was able to provide you with a comfortable experience. If there is anything else we can do for you, please feel free to give us a call. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 07, 2021

Purchased 2011 Buick from dealer. Two weeks later they went out of business started going to DePaula for service. Still own the car and DePaula continues to service it. Staff is always professional, court More

by PHYLLISWILSON277
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Haynes
Mar 10, 2021 -

DePaula Chevrolet responded

Phyllis, I appreciate you letting others know about your recent experience. It is our goal for everyone to be in a comfortable and safe environment during these uncertain times. If there is anything else we can do for you, feel free to reach out! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

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