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DePaula Chevrolet - Service Center

Albany, NY

4.2
2,183 Reviews

2,183 Reviews of DePaula Chevrolet - Service Center

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March 19, 2021

Latest service was for state inspection. Iservice video was useless as I couldnt hear the tech over the background noise of the work being done around them. They said I would be out in an hour and it took More

by sawyerr2003
Recommend Dealer
No
Employees Worked With
Rick Medico
Mar 24, 2021 -

DePaula Chevrolet responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 19, 2021

Prices were a little on the high end but very great quality and great service. Jeremy was very helpful and kept me completely updated on everything More

by Messyahs.mommy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Terrell
Mar 24, 2021 -

DePaula Chevrolet responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 18, 2021

Dave from the Orange Team did a thorough job as always. Ran into Dennis W. during the visit and he was as congenial and Helpful as always? I don't know the name of the gal that took our payment but sh More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Plante
Mar 23, 2021 -

DePaula Chevrolet responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 18, 2021

Quick response to an emergent issue. Arranged a loaner during diagnosis and repair. Helped me with warranty application. Kept me appraised at each step of the process. More

by JPERICKSON01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Haynes
Mar 23, 2021 -

DePaula Chevrolet responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 18, 2021

In and out a lot faster than I thought I would be. I believe Amanda was the person helping me. More places need friendly faces and great attitudes like hers. More

by Mr. Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda
Mar 23, 2021 -

DePaula Chevrolet responded

Mr. Smith, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 18, 2021

The orange teamDiagnosed my trucks problem heater core restriction spot on promised me a given day and it was ready hats off awesome job Orange team. More

by NORICONJA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Plante
Mar 23, 2021 -

DePaula Chevrolet responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 18, 2021

Alex found the cause of noise under the dash was a missing battery strap. He also informed me about mfg airbag recall. He ordered the parts for the recall More

by NYTUBERADIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Haynes
Mar 23, 2021 -

DePaula Chevrolet responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 17, 2021

I love the service department crew. Fast knowledgeable and very kind. Chuck is a rockstar! He treats his customers like diamonds. I'll always take my Vehicles here. Always a Chevy girl! More

by TCIUFO3201
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Terrell, Chuck Richardson
Mar 22, 2021 -

DePaula Chevrolet responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 17, 2021

Rick was amazing to work with. He was extremely professional and helped me throughout the process of my claim even though gm refused to pay for my truck. He explained everything to me and regularly More

by DUNCAN2587
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Medico
Mar 22, 2021 -

DePaula Chevrolet responded

Rick is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 17, 2021

Brought my car in for service, and Chuck Richardson took great car of my car and me. See you next time my car needs an oil and filter change. More

by COONRAD2002
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Richardson
Mar 22, 2021 -

DePaula Chevrolet responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

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