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DePaula Chevrolet - Service Center

Albany, NY

4.2
2,183 Reviews

2,183 Reviews of DePaula Chevrolet - Service Center

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March 23, 2021

Very happy with the service at DePaula Chevrolet would recommend it to others. Friendly clean on time and extremely satisfied with the whole experience start to finish . More

by dunlaveyjc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Haynes
Mar 26, 2021 -

DePaula Chevrolet responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 23, 2021

The service department at depaula Chevrolet was the most accommodating Service I’ve ever had ! I was very impressed with the fact that I came one week early ,accidentally , as to I didn’t read my calendar c More

by CJCULLEN1183
Recommend Dealer
Yes
Employees Worked With
Mike Haynes
Mar 26, 2021 -

DePaula Chevrolet responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 22, 2021

Stop in for inspection and as always taking care of pronto.Looked into a problem with radio also and had to make a future appointment with specialist. Thanks Alex More

by licia_haack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Haynes
Mar 25, 2021 -

DePaula Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 21, 2021

I have no complaints. They always treated me good. All the way to the sales department to the parts department. Their employees make sure you leave happy. More

by PPONCH41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Pakatar, Jason Keville
Mar 24, 2021 -

DePaula Chevrolet responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

Mar 24, 2021 -

PPONCH41 responded

Thank you.

March 21, 2021

The service staff at Depaula is always friendly and professional. I appreciated the use of a loaner vehicle while trying to find the issue with the radio. Thank you More

by Cwaldron6
Friendliness
Recommend Dealer
Yes
Employees Worked With
Laurie Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Terrell
Mar 24, 2021 -

DePaula Chevrolet responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 20, 2021

This was my first visit to DePaula Ford to have my 2012 Challenger serviced after purchasing it in September of 2020. Scheduling this was a snap online, and the service manager Lenny was awesome to work wi More

by CCAPO59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
Mar 24, 2021 -

DePaula Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 20, 2021

A super place to bring your car for very knowledgeable mechanics, Chris Wood is one of the best I’ve dealt with very friendly and does great work! More

by James G Lorette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CJ Landy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Wood , Dario Arango, Mark Vandenburgh, Jeff Scott
Mar 24, 2021 -

DePaula Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 19, 2021

You sold me a jeep with problem's and it was on your certified list and won't fix the problems there for you lost a costumer for life More

by DUSTINDINGLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Your crooked staff, Javon Nelson
Mar 24, 2021 -

DePaula Chevrolet responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 19, 2021

The personnel were very attentive to my request for service and gave me an accurate time estimate to finish the work. Would gladly recommend Depaula! More

by pfahr1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Terrell
Mar 24, 2021 -

DePaula Chevrolet responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

March 19, 2021

I always receive prompt and friendly service when I bring my car in, regardless of whether I have an appointment or I just drive in off the street. More

by WayneF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Restino
5.0
This rating includes all reviews, with more weight given to recent reviews.
CJ Landy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario Arango, Mark Vandenburgh, Bob Messick
Mar 24, 2021 -

DePaula Chevrolet responded

Thank you for the positive review Wayne and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Jon DePaula - Operations Manager - Drivenbyyou@depaula.com - 888-634-3514

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