DePaula Chevrolet - Service Center

appointment set for 4:00pm completion time told 5:15 for scheduled oil change. Employee comes out at 5:10pm to let me know the are just now bring vehicle in to be serviced. Sat around forn2 hrs for standard scheduled oil change. Employee comes out at 5:10pm to let me know the are just now bring vehicle in to be serviced. Sat around forn2 hrs for standard oil change. Smh More

Excellent customer service! !! Everyone at DePaula does such a wonderful job. Keep up the good work!!! :) !! Everyone at DePaula does such a wonderful job. Keep up the good work!!! :) More

Fixed my truck in a timely fashion which is very much appreciated. I thank Dennis,Chuck and his team for delivering great service. appreciated. I thank Dennis,Chuck and his team for delivering great service. More

We had an appointment to have a tire plugged and placed back on the car. What was promised to be a quick job took 2 hours. That is not acceptable back on the car. What was promised to be a quick job took 2 hours. That is not acceptable More

Scheduling is not consistent with staffing. My car was there for 4 days! For an inspection and a couple of warranty checks that probably took 1 hour. No loaner cars provided. I’m single with n My car was there for 4 days! For an inspection and a couple of warranty checks that probably took 1 hour. No loaner cars provided. I’m single with no other means of transportation so that is not consumer friendly or acceptable. More

Associate helped me get out and reasonable time because I had my dog with me had my dog with me More

It took 3. 5hrs for a tire change and alignment even though I had an appointment. The month before I had an oil change and inspection done and it took 3 hrs with 5hrs for a tire change and alignment even though I had an appointment. The month before I had an oil change and inspection done and it took 3 hrs with an appointment. If they are that busy don't schedule so many appointments or hire more staff. More

Communication isn’t great. Before bringing my car in to be worked on I had to call several times. Once I waited over a week to hear back. The service center is great though. Before bringing my car in to be worked on I had to call several times. Once I waited over a week to hear back. The service center is great though. More

Made an appointment 10 days in advance for what seemed like an urgent matter, check engine light was on. Took them 2 days to diagnose it just needed a computer update (car is just over 3 years old 22K mil like an urgent matter, check engine light was on. Took them 2 days to diagnose it just needed a computer update (car is just over 3 years old 22K miles). Still charged me a diagnostic fee even though nothing was really diagnosed plus the hourly rate for the tech which is crazy, they probably plug it in and walk away. Poor communication throughout the 2 days. Now that I'm off warranty will have to strongly consider going somewhere else, give Denooyer a try. More

As always the service at DePaula is excellent. The people are always friendly and the waiting area is clean with access to drinks and TV. The chairs are spaced etc. They only problem this time w The people are always friendly and the waiting area is clean with access to drinks and TV. The chairs are spaced etc. They only problem this time was the wait time. We were told it would take about 4 hours but it did take longer. Since we come from over two hours away it makes for a very long day. Understandably, things happen. We can’t say enough about Andrew from the red team who was so nice and kept us informed. We truly appreciate all of his help. Our kids say we’re crazy for going all the way to Albany to buy a car and get it serviced but we say it’s worth it. Thanks to Dario who was our excellent sales guys too! More